Where does the greatest digitalization potential lie in your sector?

The rating is calculated on a 100-point scale across five dimensions:

Process frequency and scale20 %

An assessment of how frequently the digitalised processes recur and what proportion of operations they represent.

Manual work intensity20 %

An assessment of the extent to which processes depend on email, telephone, Excel, paper documents and repeated data entry.

Impact on revenue and costs25 %

An assessment of the potential effect on sales, margin, customer retention, administrative costs, errors, downtime or inventory.

Growth and scale potential20 %

An assessment of whether digitalisation would enable operational capacity to be increased without expanding headcount and costs at the same rate.

Impact on decisions and risk15 %

An assessment of the potential effect on data reliability, decision-making speed, customer experience, and the reduction of errors and operational risk.

The final score is calculated according to the assessments and weights of all dimensions.

The assessment consists of five equally weighted dimensions:

Kiekviena dimensija — 20 %

Core system usage

Whether ERP, CRM, WMS, MES, customer portals or other operationally important systems are widespread in companies.

Process digitalisation

How many core processes run in systems and how many are still managed manually.

Systems integration

Whether core systems exchange data between themselves or whether employees transfer information manually.

Data quality and readiness

Whether core data is structured, up-to-date, consistent and suitable for automation and analytics.

Advanced data use

Whether real-time analytics, forecasting, automated alerts, optimisation models or AI are used.

The final score is the average of the five dimensions.

The assessment consists of five equally weighted dimensions:

Kiekviena dimensija — 20 %

Business rules complexity

The quantity and complexity of pricing, approvals, permissions, exceptions, customer groups and other business rules is assessed.

Integration complexity

The number and technical complexity of systems, data sources and external partners that need to be connected is assessed.

Data volume and complexity

The volume, structure, quality, dependencies of data are assessed, as well as the need to cleanse or standardise them.

Criticality of the solution to operations

The impact that system errors, delays or failures would have on core processes, customers and revenue is assessed.

Organisational change complexity

The extent to which employee, customer or partner habits, responsibilities and workflows will need to change is assessed.

The final score is the average of the five dimensions.

The assessment consists of four equally weighted dimensions:

Kiekviena dimensija — 25 %

Limitation of the current model

Whether current processes already constrain growth, staff capacity, customer experience, quality or operational speed is assessed.

Cost and risk of inaction

Whether delaying change increases administrative costs, error rates, lost revenue, staff dependency or operational risk is assessed.

External expectations and market pressure

How rapidly customer, partner, employee, competitor or regulatory expectations are changing is assessed.

Readiness of solutions and technologies

Whether the required technologies are already sufficiently mature, accessible and practically applicable is assessed.

The final score is the average of the four dimensions.