Sector Digitalization Analysis

Where does the greatest digitalization potential lie in your sector?

We analyze business models across different sectors to help understand where investments in digitalization can generate the highest financial return.

Wholesale and distribution

When customers can find products, see their agreed prices and place orders themselves, the sales team has more time to advise them and grow sales. Wholesale solutions connect this service with inventory, suppliers and delivery.

Digital maturity
Complexity
Problems
79
Solutions
44
Biggest opportunityLess manual work for receiving and executing orders
Business impact74.8/100

Retail

Customers want to find the right product, see the correct price and receive what they ordered. Retail solutions connect the work of stores, e-commerce, warehouses and customer service teams.

Digital maturity
Complexity
Problems
72
Solutions
55
Biggest opportunityFewer orders that the store cannot fulfill
Business impact75/100

Manufacturing

Manufacturers need to know what they can produce and when, where work is held up and why costs are rising. Digital solutions support order planning, production reporting, quality management and equipment maintenance.

Digital maturity
Complexity
Problems
73
Solutions
51
Biggest opportunityProduction deviations are visible before the order is completed
Business impact76.7/100

Construction and real estate

In construction and real estate projects, decisions, work and costs change together. Digital tools help teams use current plans, coordinate contractors and understand the financial performance of a project or property.

Digital maturity
Complexity
Problems
51
Solutions
21
Biggest opportunityProject changes clear to all participants
Business impact71.8/100

Transport and logistics

Transport and logistics companies need to align customer orders, people, vehicles and realistic delivery times. Digital solutions help teams plan work, manage changes and understand the cost of each trip or order.

Digital maturity
Complexity
Problems
49
Solutions
22
Biggest opportunityRelevant order progress is visible to the principal and coordinator
Business impact78.5/100

Business and professional services

A service company's results depend on specialists' time, clear customer agreements and well-executed work. Digital tools help manage enquiries, projects, documents and service profitability.

Digital maturity
Complexity
Problems
83
Solutions
33
Biggest opportunityClient documents and answers reach a specific specialist doing the job
Business impact68.2/100

Finance and insurance

Repeated document requests, unclear application progress and manual transaction checks often slow customer service in financial firms. Connected workflows help employees find the information they need sooner and keep customers informed about what happens next.

Digital maturity
Complexity
Problems
48
Solutions
28
Biggest opportunityLess waiting between client referral and decision
Business impact73.3/100

Healthcare

Patients need straightforward booking, clear preparation instructions and accessible information after their visit. Clinics need to coordinate specialists' time, documents and follow-up care while reducing administration.

Digital maturity
Complexity
Problems
37
Solutions
16
Biggest opportunityLess repetitive administration, clearer course of service
Business impact66/100

Hospitality, tourism and leisure

The guest experience depends on the whole service journey: choosing, booking, arriving, receiving the service and paying. Digital solutions help align that journey with the availability of staff, spaces and other resources.

Digital maturity
Complexity
Problems
70
Solutions
21
Biggest opportunityThe reservation becomes a clear plan for the service team
Business impact73.7/100

Energy, utilities and environment

Energy and utility companies need to detect faults promptly, plan maintenance and bill customers accurately. Digital solutions bring equipment condition, meter readings and outstanding work into a connected workflow.

Digital maturity
Complexity
Problems
65
Solutions
30
Biggest opportunityFaster assignment and verification of the result
Business impact72.3/100

Education and training

Education and training providers need to enrol learners smoothly, organise teaching and understand its results. Digital tools support registration, learning content, timetables and learner support.

Digital maturity
Complexity
Problems
50
Solutions
19
Biggest opportunityThe organization of learning is clear to participants and staff
Business impact66/100

Agriculture and primary production

Farm operations depend on the season, weather, equipment readiness and product quality. Digital tools help plan work, record what has been done and understand costs by field, herd or production batch.

Digital maturity
Complexity
Problems
50
Solutions
24
Biggest opportunityWork records are linked to the origin and cost of production
Business impact71/100
Methodology

How we assess

We assess sectors and business areas by the economic and operational impact digitalisation could have in them, their typical current maturity, how difficult meaningful change is to implement, and how pressing it is to begin in the near term.

Business areas are assessed first. A sector's metrics are calculated from the results of its business areas, so a sector's score reflects its overall structure rather than a separate expert judgement.