Order acceptance does not define the outcome
HighThe client's preference is not tied to the actual issue, the provider's competence and contractual scope.
- Consequences
- Work begins without a general understanding of what needs to be presented.
Digitalization analysis of the sector
Digitalization of business and professional services
More time for professional work, less coordination
Business and Professional Services Activities
Sectors consist of different fields of knowledge-based and professional responsibility-based activities whose digitalization priorities are determined by job standardization opportunities, regulation and decision criticality.
9 / 9
Accounting, audit and financial services
Accounting and audit teams need customer documents on time, clear answers to missing information and reliable deadlines. Gathering information and sending repeated requests often takes up specialists' time.
- Maturity
- Complexity
- Problems
- 9
- Solutions
- 5
Biggest opportunityClient documents are collected on time, works have clear deadlines
Review analysis Engineering and technical consultancy
Technical consulting relies on calculations, site data and specialist findings. When source information changes, teams need to know what must be recalculated and who needs to approve the revisions.
- Maturity
- Complexity
- Problems
- 9
- Solutions
- 3
Biggest opportunityAltered data reaches all related calculations
Review analysis Recruitment and workforce services
HR service providers coordinate employers' requirements, candidate information and recruitment or staffing workflows. They need to respond promptly to both candidates and customers and keep track of agreements.
- Maturity
- Complexity
- Problems
- 10
- Solutions
- 4
Biggest opportunityClient solutions reach candidate and selection team in time
Review analysis Repair and maintenance services
Repair businesses need to take in an order, diagnose the fault, agree a price and source parts. Customers want to know what is being done and when they can collect their equipment.
- Maturity
- Complexity
- Problems
- 9
- Solutions
- 3
Biggest opportunityThe course of the repair order is clear to the customer and the master
Review analysis Certification, inspection and laboratory services
Inspection and laboratory teams need accurate records of orders, samples or assets and test results. Reports must reflect the work performed and reach the correct customer.
- Maturity
- Complexity
- Problems
- 9
- Solutions
- 4
Biggest opportunityFrom order to conclusion, the entire assessment history is preserved
Review analysis Marketing, creative and communications services
Creative and marketing teams need to manage customer briefs, content approvals and project costs. Unclear changes and lost feedback extend delivery times and reduce profitability.
- Maturity
- Complexity
- Problems
- 10
- Solutions
- 4
Biggest opportunityThe team creates based on a matched task and approved comments
Review analysis Legal services
Legal teams need to manage matters, document versions and deadlines. Client service should not depend on one employee's inbox.
- Maturity
- Complexity
- Problems
- 9
- Solutions
- 4
Biggest opportunityAssignment documents, decisions and deadlines are found together
Review analysis Cleaning, security and facilities management services
Facilities service providers need to coordinate staff schedules, tasks and customers' quality requirements. Managers need to know whether the service was completed and where corrective work is required.
- Maturity
- Complexity
- Problems
- 9
- Solutions
- 1
Biggest opportunityThe coordinator sees where the man is missing or needs to be corrected
Review analysis Business consultancy
Consulting projects require customer information, analysis of alternatives and clear recommendations. Teams need to manage agreements, calculations and the scope of project work.
- Maturity
- Complexity
- Problems
- 9
- Solutions
- 5
Biggest opportunityLess data retrieval, more time for reasonable analysis
Review analysis Biggest problem
Order acceptance does not define the outcome
Work begins without a general understanding of what needs to be presented.
Biggest opportunity
Client documents and answers reach a specific specialist doing the job
Documents, questions and approved agreements are stored at the order. The team sees what awaits and who is responsible for the next action, and the manager can compare the agreed scope with the work actually done.
Complete sector analysis
The full digital sector analysis is presented below. A more detailed analysis tailored to the specific operating model is available on the business area pages.