When is an additional TMS feature required for transport activities?

The Transport Management System (TMS) is designed for the process of booking and travelling. A gap in storage, rental, passenger information or port coordination may require another start or adaptation of an existing system.

What partner approval is required to update the customer's order status?

When the significance of an event is clear, its relationship to a specific service and a reliable source. Location, receipt of a message and physical performance have different meanings; the missing confirmation need not be inferred.

How do you compare automation to a simpler process correction?

The same result is set for both options: approved change, arranged document or verified readiness. Comparison of staff time, error rate and maintenance cost based on actual volume of work.

Does the data standard guarantee that all partners will be visible?

The standard helps to match data values and transmission. With a specific partner, you still need to check what events it transmits and what access it provides.

Digitalization of Transport and Logistics

5

10

Service change does not reach execution

High

Unmatched versions of the order remain on different channels even after the change is approved.

Consequences: The executor performs the previous task, and the possibility of correction is noticed too late.

The promise of capacity does not correspond to real readiness

High

The plan lacks related prior work, preparation or partner acceptance.

Consequences: A service for which there is no appropriate capacity at the time agreed upon is promised.

Status and arrival forecast have unclear basis

High

The event is not linked to actual execution or an outdated forecast is presented as current.

Consequences: The client and the operations team plan actions based on unconfirmed information.

Service evidence not complete

High

The required performance document or confirmation has no relation to the proper task and its correction.

Consequences: Employees search and revise information for longer, and it is unclear to the customer if a service has been provided and is being billed for.

The modified plan ignores another commitment

High

Alternate transport, time or capacity is selected without evaluation of the sequence of works already assigned to them.

Consequences: Solving one problem causes another service disruption.

The cost of service is not evenly compared

High

Scheduled and actual data have different accounting limits or some of the testing and additional work omitted.

Consequences: A channel, customer, or asset group is measured by a distorted economic outcome.

The partner's response does not become a completed action

High

Order reception, document shortages and quality case splits up under different correspondences.

Consequences: The coordinator re-explains whether the action has been performed, and the unresolved issue may remain without the responsible employee.

Of course, the exception does not get an ongoing alternative

High

The deviation is recorded, but the capacity and follow-up service plan are not confirmed.

Consequences: A message alone does not replace a wait, a lost connection, or a failed delivery.

Technical limitation does not reach appointment

Medium

The fact of repair, inspection or restriction of use does not renew the availability of property in a timely manner.

Consequences: The work is assigned to a technically unprepared unit and needs to be urgently changed.

The passenger or recipient receives an unconfirmed promise

Medium

The choice of self-service or service notification does not check the real solution of operations and its validity.

Consequences: A person plans a trip or take-back based on an alternative that the principal did not accept.

8

Passenger transportThe team sees actual trip performance, transport availability, and disruptions. Once the change is approved, the work plan is updated and information is provided to passengers.Faster sighting of trip disruptions; less manual schedule adjustments; clearer passenger information; and passenger can adjust the trip according to approved voyage changes.

Freight transportThe driver receives a current task, registers the actions performed and submits delivery documents. The dispatcher can inform the customer of the delay, reschedule other works and pass the data to the settlement.Fewer task adjustments calls; faster receipt of delivery documents; clearer trip costs; the customer can more accurately plan cargo reception and track delivery documents.

Courier and delivery servicesThe courier receives the current tasks and records the result of the delivery. Changes to the recipient reach the execution command, and if the visible causes are not delivered, another action is planned.Faster solution for undelivered shipments; fewer shipment search queries; clearer delivery confirmation; easier for the recipient to match delivery, and easier for the sender to maintain the buyer's trust.

Freight forwarding and logistics servicesThe team sees offers from the carriers, confirmed stages and execution information at the order. Changes are forwarded to the partners involved, and missing documents are seen before the next stage of transportation.Less information rewrites; faster comparison of carrier offers; easier collection of transfer documents; customer gets a fulfilling multi-partner transfer offer and clear terms for it.

Warehousing and order fulfilmentReception, transfer, collection and dispatch are recorded in the workplace. The team sees the real location of the item, and the customer is presented with its balances, order progress and pending returns.Less stock discrepancies; faster transfer of orders to the warehouse; clearer flow of customer orders; more reliable execution of buyers' orders according to the true stock condition by the trader.

Terminal, port and logistics infrastructure operatorsThe coordinator sees the expected arrivals, documents and required location and equipment. The approved plan is passed to the gate and loading teams, and the related orders are updated in case of a work failure.Less unscheduled waiting; clearer distribution of loading tasks; previously noticeable document gaps; the loading client can plan arrival and further transport according to agreed service.

Fleet and equipment managementFailures, repairs and scheduled service are stored near the vehicle or device. The team combines maintenance with a usage schedule and sees when the tool is ready again.Less missed maintenance deadlines; faster search for repair history; clearer running costs of the equipment; and allocation of transport to customer work after assessing its actual suitability and availability.

Vehicle and specialist equipment rentalThe team sees reservations, actual returns and necessary preparation work. The condition recorded when transferring and accepting transport helps to balance the settlement and decide if it can already be allocated to another customer.Fewer booking intersections; clearer status assessment; faster return administration; more accurate confirmation of the pick-up time for the tenant and explanation of the status assessment.

Biggest opportunity

Relevant order progress is visible to the principal and coordinator

Dispatchers and coordinators see tasks, changes and obstacles. Execution documents and costs are collected at the order, making it easier to inform the customer, reschedule works and prepare a settlement.

Faster response to delays
Fewer data recaps
Clearer profitability of voyages and services
More reliable execution and documents provide the basis for repeat customer orders

Lines of value creation in the sector

Passenger transportThe team sees actual trip performance, transport availability, and disruptions. Once the change is approved, the work plan is updated and information is provided to passengers.
Freight transportThe driver receives a current task, registers the actions performed and submits delivery documents. The dispatcher can inform the customer of the delay, reschedule other works and pass the data to the settlement.
Courier and delivery servicesThe courier receives the current tasks and records the result of the delivery. Changes to the recipient reach the execution command, and if the visible causes are not delivered, another action is planned.
Freight forwarding and logistics servicesThe team sees offers from the carriers, confirmed stages and execution information at the order. Changes are forwarded to the partners involved, and missing documents are seen before the next stage of transportation.
Warehousing and order fulfilmentReception, transfer, collection and dispatch are recorded in the workplace. The team sees the real location of the item, and the customer is presented with its balances, order progress and pending returns.
Terminal, port and logistics infrastructure operatorsThe coordinator sees the expected arrivals, documents and required location and equipment. The approved plan is passed to the gate and loading teams, and the related orders are updated in case of a work failure.
Fleet and equipment managementFailures, repairs and scheduled service are stored near the vehicle or device. The team combines maintenance with a usage schedule and sees when the tool is ready again.
Vehicle and specialist equipment rentalThe team sees reservations, actual returns and necessary preparation work. The condition recorded when transferring and accepting transport helps to balance the settlement and decide if it can already be allocated to another customer.

7

Problem

Service change does not reach execution

The executor performs the previous task, and the possibility of correction is noticed too late.

Solution direction

Service order and execution management

Oversees commitment, assignment and approved change. The specific object is determined by the activity: transportation trip, warehouse task, rental reservation or terminal service.

Problem

The promise of capacity does not correspond to real readiness

A service for which there is no appropriate capacity at the time agreed upon is promised.

Solution direction

Service order and execution management

Oversees commitment, assignment and approved change. The specific object is determined by the activity: transportation trip, warehouse task, rental reservation or terminal service.

Problem

The modified plan ignores another commitment

Solving one problem causes another service disruption.

Solution direction

Service order and execution management

Oversees commitment, assignment and approved change. The specific object is determined by the activity: transportation trip, warehouse task, rental reservation or terminal service.

Problem

Of course, the exception does not get an ongoing alternative

A message alone does not replace a wait, a lost connection, or a failed delivery.

Solution direction

Service order and execution management

Oversees commitment, assignment and approved change. The specific object is determined by the activity: transportation trip, warehouse task, rental reservation or terminal service.

Problem

The passenger or recipient receives an unconfirmed promise

A person plans a trip or take-back based on an alternative that the principal did not accept.

Solution direction

Customer, Recipient and Passenger Service Channels

Provides relevant information and permitted choices. A new promise is confirmed in the responsible enforcement process; the ticket right, where applicable, has a separate basis for the product.

Problem

Status and arrival forecast have unclear basis

The client and the operations team plan actions based on unconfirmed information.

Solution direction

Enforcement visibility and arrival forecasting

The planner sees in one place the actual progress of the service, the forecasts and the timing of their renewal. If he notices the risk of delay or failure, he can refer the matter to the responsible executor and follow the decision.

Solutions directions in the sector

Service order and execution management

Oversees commitment, assignment and approved change. The specific object is determined by the activity: transportation trip, warehouse task, rental reservation or terminal service.

Customer, Recipient and Passenger Service Channels

Provides relevant information and permitted choices. A new promise is confirmed in the responsible enforcement process; the ticket right, where applicable, has a separate basis for the product.

Enforcement visibility and arrival forecasting

The planner sees in one place the actual progress of the service, the forecasts and the timing of their renewal. If he notices the risk of delay or failure, he can refer the matter to the responsible executor and follow the decision.

Handling of Enforcement Orders and Documents

Linking the fact of service, the required document and confirmation to a real task. The transfer of the document is separated from the commercial or financial decision.

The course of partner acceptance and non-conformities

Organizes partner response, document addition and quality case completion. The channel is selected according to the way participants work, and the capacity commitment is returned to operations.

Services and Asset Economics Analyst

Agrees on revenue, usage and additional works costs in a harmonised scope. Distinguishes estimates, unexplained difference and conditions limiting comparison.

Maintenance and Readiness Management

Manages the technical work of the property and authorized verification of return to use. The nomination process receives valid restrictions and a current state of readiness.

5

8

These approaches show how more advanced technology could support specific activities. Each includes its potential value and implementation requirements. Suitability needs to be assessed against the company's data and operating conditions.

Transfer risk estimate by actual voyage

The arrival forecast and the known duration of the transfer help provide the passenger with an alternative while still on the trip.

How it is applied Passenger transport

What value can be created

Passenger previously receives notification of risky transfer

What is needed for this to work

Trustworthy voyage events
Checked station and connection data

Arrival forecast for the rest of the voyage

The movement and stop history help to assess arrivals based on work that has not yet been done and known limitations.

How it is applied Freight transport

What value can be created

For the dispatcher, it is clearer why the expected arrival time has changed

What is needed for this to work

Reliable Stop Facts
A true sequence of voyage tasks

Delivery Failure Risk Signals

The address, previous attempts, and agreed acceptance data help to pre-define the risky task.

How it is applied Courier and delivery services

What value can be created

Problematic delivery conditions specified before courier test

What is needed for this to work

Consignment data allowed
Confirmed causes of test failure

Freight Forwarder Proposal Comparison Help

Partner rates and terms are unified for comparison, distinguishing between excluded services and unapproved terms.

How it is applied Freight forwarding and logistics services

What value can be created

The forwarder compares the offers of partners of equal scope more quickly

What is needed for this to work

Relevant Partner Proposals
Clear rules on price and service scope

Evaluation of warehouse layout scenarios

The movement of goods and the orders collected together are used to propose changes to places under actual warehouse restrictions.

How it is applied Warehousing and order fulfilment

What value can be created

Changes to warehouse locations are based on actual movements of goods

What is needed for this to work

Reliable location and commodity structure
Comparable assembly facts

Terminal flow scenario modeling

The planner compares the arrival and loading options based on real terminal capacity, available seats and equipment constraints.

How it is applied Terminal, port and logistics infrastructure operators

What value can be created

The coordinator sees how arrivals and loading affect the overall terminal flow

What is needed for this to work

Terminal control systems at confirmed states
A comparative history of service life

Equipment Maintenance Demand Forecast

Operating modes and confirmed failures help select the equipment for additional inspection before the planned load.

How it is applied Fleet and equipment management

What value can be created

Technical checks are planned ahead of the expected higher load

What is needed for this to work

Reliable history of use
Uniformly described causes of malfunctions

Comparison of rental property status images

Transfer photos help to select a possible difference for an employee's review without deciding on damages automatically.

How it is applied Vehicle and specialist equipment rental

What value can be created

The employee makes it easier to compare the condition of the property by issuing and returning

What is needed for this to work

Uniform angles of verification
Reliablely identified asset unit and recorded transfer time

4

Digitalization of Transport and Logistics

Transport and logistics activities

Passenger transport

Freight transport

Courier and delivery services

Freight forwarding and logistics services

Warehousing and order fulfilment

Terminal, port and logistics infrastructure operators

Fleet and equipment management

Vehicle and specialist equipment rental

Service change does not reach execution

Relevant order progress is visible to the principal and coordinator

Complete sector analysis

Sector operating model

The sector's operating model

One job changes the start of another

Partner solutions need to be received on time

Commit to a task

Cost includes the full performance of the service

Documents are prepared for a specific shipment

Market context, maturity and methodology

Market context

Digital maturity scale

Separate records and manual work

Organised data within individual teams

Partially integrated systems

Coordinated systems and teams

Continuous measurement and improvement

Executive conclusion

Related topics

Common digitalisation challenges

Service change does not reach execution

The promise of capacity does not correspond to real readiness

Status and arrival forecast have unclear basis

Service evidence not complete

The modified plan ignores another commitment

The cost of service is not evenly compared

The partner's response does not become a completed action

Of course, the exception does not get an ongoing alternative

Technical limitation does not reach appointment

The passenger or recipient receives an unconfirmed promise

Opportunities to improve operations

Relevant order progress is visible to the principal and coordinator

Lines of value creation in the sector

Solution directions

Solutions directions in the sector

Service order and execution management

Customer, Recipient and Passenger Service Channels

Enforcement visibility and arrival forecasting

Handling of Enforcement Orders and Documents

The course of partner acceptance and non-conformities

Services and Asset Economics Analyst

Maintenance and Readiness Management

Implementation and sequence

Key implementation requirements

Reidentification of an event

Proper document process

Verifying benefit attribution

Results and risks

Operational performance indicators

Key risks

Innovation and practical applications

Transfer risk estimate by actual voyage

Arrival forecast for the rest of the voyage

Delivery Failure Risk Signals

Freight Forwarder Proposal Comparison Help

Evaluation of warehouse layout scenarios

Terminal flow scenario modeling

Equipment Maintenance Demand Forecast

Comparison of rental property status images

Frequently asked questions

When is an additional TMS feature required for transport activities?

What partner approval is required to update the customer's order status?

How do you compare automation to a simpler process correction?

Does the data standard guarantee that all partners will be visible?

Discuss your transport and logistics processes