More convenient order for the customer, less administration team
Areas of activity vary in range, order frequency, regulation, logistics and customer expectations.
Parts buyers need to find the right component quickly and know when it will arrive. Vehicle sales teams need to manage reservations, documents and handover for each individual vehicle.
Furniture and interior product buyers choose from many models, materials and configurations. Suppliers need accurate pricing and coordinated deliveries so customers receive the complete agreed package.
Apparel and consumer goods distributors need to coordinate seasonal orders, size and colour selections and replenishment for retail partners. Inaccurate stock information or late replenishment can mean missing the moment when a product is in demand.
Selling electrical, electronic and IT equipment involves more than displaying a price. Customers need compatible equipment, the right accessories and clear lead times, while sales teams need reliable technical information.
Food and beverage distributors need to deliver the right quantities on time with sufficient remaining shelf life. Connected order, stock and delivery management helps serve retail and food service customers with less manual coordination.
Medical and pharmaceutical suppliers need to know precisely which products and batches have reached each customer. Sales and warehouse operations must align with product documents, storage requirements and expiry dates.
Industrial equipment buyers need a solution suited to a specific job. Suppliers must coordinate technical requirements, configuration, delivery and after-sales service, often involving several specialists.
Building material deliveries need to follow the construction schedule: what is needed now, what comes later and where unloading is possible. Changing quantities, prices and supplier lead times make sales coordination harder.
Raw material and chemical trading depends on batch properties as well as quantities and prices. Buyers need materials suited to their production process, accompanied by the required documents and delivered on agreed terms.
Agricultural equipment and supply dealers need to coordinate seasonal demand, machine configurations and urgent parts deliveries. Customers particularly need the right product or repair while farm work is under way.
The approval time increases, errors increase, and the sales team wastes time on administration instead of growing customers.
The customer finds suitable goods, agreed prices and delivery information for him in the self-service. The verified order is transferred to execute without re-arrangement, and the team only deals with issues requiring additional debugging.
The full digital sector analysis is presented below. A more detailed analysis tailored to the specific operating model is available on the business area pages.