Faster organization of transportation and clearer course of partners
The forwarder combines the work of several carriers or modes of transport. A single shipment may require multiple orders, transfer stages and different documents.
The forwarder selects the carrier for a specific order, adjusts the price and conditions and receives its approval. Later, he tracks the shipment and collects the billing documents.
The shipment travels in several stages, carried out by different partners. The forwarder combines their terms, documents and transfer of cargo from one stage to another.
The operator coordinates the customer's chosen service providers. It tracks orders, resolves execution failures and provides the customer with general logistics information.
The forwarder combines the customer's transportation with carriers and other logistics partners. The offer may include multiple stages, different price components and transfer conditions. One consistent response about the entire progress of the shipment is valuable to the customer, and the freight forwarder has a controlled order earnings.
A coordinated service is defined and the right of decision given to the company.
Partner's terms are linked to the final acceptance and the valid version of the order.
The readiness of each transfer is checked against the actual event and required documentation.
Missing answer or lost connection gets the owner, decision and updated promise.
Where it is the responsibility of the operator, the additional and final costs are reconciled with the service sold.
Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.
Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.
Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.
Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.
The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.
Partner approvals and preparation for the next phase must be visible at the shipment. The delay can only be addressed by knowing what is missing and who can fix it.