Industry digitalisation analysis

Certification, Inspection and Laboratory Services: Digitalization Opportunities

Smoother work from order to conclusion

Digital maturity

Typical digital maturity

Shows the level of digitalisation companies in this line of business typically operate at.

The assessment considers use of core systems, how far processes are digitalised, integrations, data readiness and advanced use of data.

A 3 means ordinary, middling maturity. A 5 is given only where real-time data, automated decisions and advanced optimisation are already a routine part of core operations.

medium
Digitalisation potential

Digitalisation potential

Shows the scale of business impact digitalisation could have in this line of business.

It weighs economic leverage, the scope for digital impact, the scale and repetition of processes, value lost today, and the leverage of better data and decisions.

A business area’s score is calculated from five weighted dimensions. A sector’s score is derived from the scores of its business areas.

66/100
Biggest challenge
The client application and the scope of assessment are formed manually
Biggest opportunity
From order to conclusion, the entire assessment history is preserved

Operating model

The laboratory investigates samples or calibrates equipment, the inspector inspects the object, and the certification body makes a decision that belongs to it. The scope of each service needs to be clearly aligned with the client.

Testing and Calibration Laboratory

For the reliability of the result, it is important to accurately recognize the sample or measuring instrument and use the appropriate method. The test protocol and product certificate have different uses and issuing procedures.

Inspection body

The inspector verifies a specific object according to the agreed scope and methodology used. He records observations, evaluation data and prepares a verification document.

Certification body for products or processes

The body collects the assessments needed for a specific certification and makes a decision. If tests are performed by an external laboratory, its results are linked to the product or process being evaluated.

Management Systems Certification Body

The body plans the audit of the organization, evaluates its processes and tracks the management of the identified discrepancies. The collected data and reviews are used to make a certification decision.

Market context

The testing and inspection company accepts a specific object or sample, applies the chosen method, and prepares a confirmatory conclusion. The customer needs clear submission conditions and a report of the proper purpose. The administration of the works must maintain the connection between the object, method, measurement and the responsible specialist.

  • Properly Defined OrderThe wrongly chosen scope of investigation or verification may require repeated work.
  • Traceable Assessment RecordsThe result must be linked to a specific sample or object, the method used, and a specialist review.

Workflow and responsibilities

01

Scope Acceptance

Check the method, capability and required credentials.

02

Job readiness

Prepare the right facility, employee and equipment.

03

Assessment

Preserving initial proof of testing, monitoring, or auditing.

04

Review and Decision

Apply the technical and solution workflow required for a specific service.

05

Release and Continuity

Pass the correct result, handle the correction and only the applicable certification cycle.

Digital maturity scale

1

Separate records and manual work

Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.

2

Organised data within individual teams

Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.

3

Partially integrated systems

Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.

4

Coordinated systems and teams

Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.

5

Continuous measurement and improvement

The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.

Executive conclusion

The right method, equipment and specialists are important to plan the work. Check records must help prepare the result, conduct a review and explain the conclusion to the customer.

Related digitalisation topics

Laboratory Information SystemsCustomer Application PortalsQuality and non-compliance managementEquipment and Calibration ManagementDigital Certificate Checking

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