The right part, clear delivery and smooth car sales
The parts wholesaler compares suppliers' offers on a daily basis and advises on technical suitability. The car salesman combines rarer, higher value transactions. The service team requires the history of a specific car in both cases.
The suitability of a part depends on the model, modification, date of manufacture and equipment of the car. If necessary, it is checked against the vehicle identification number (VIN).
Original parts and other manufacturers' analogues vary in price, delivery term and return terms. The seller has relatively technically appropriate offers.
Parts are ordered frequently, so it is important to check their suitability and balances quickly. Vehicle sales usually last longer and require more documentation and individual agreements.
Sales documents, mounted parts, warranties and work done are saved to a specific car. This helps answer the customer's subsequent questions.
It is important for the parts wholesaler to quickly confirm compatibility and supply, and for the car seller to confirm the condition of a specific vehicle and the terms of the transaction. Servicemen order according to scheduled repairs, so the unclear term or improper part also disturbs their customer service. General customer data can be used in both activities while maintaining different order progress.
The customer provides VIN, registration data, model, OEM code, description of the malfunction or criteria for the vehicle being searched.
Checks compatibility, original codes, analogs, set-up and possible replacement conditions.
Customizable customer pricing, compare warehouse and supplier balances, terms and conditions of return.
Part is reserved or purchased from the supplier, and the unit of vehicle is reserved for a specific customer.
Managed delivery, serial or VIN data, accounts, registration, funding and transfer documents.
The history of the sale, installation, use and specific property is verified and a warranty decision is made.
Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.
Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.
Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.
Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.
The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.
The order of parts is worth linking to compatibility check, and the sale of the car to booking and transfer work. The overall customer data helps colleagues to continue service.