Testing and inspection order management system
The client submits an application for testing or verification and the necessary data. Specialists adjust the scope and deadline of the works, and the client receives adjustments and a result.
Standards, schemes, object properties, methods, terms, locations and previous history are collected from different documents and conversations. Proposals are prepared slowly, necessary competencies or methods are omitted, and the scope changes during execution.
How the solution works
- Accept the customer's purpose and object or sample information
- To hand over to a specialist the question of the appropriateness of the method and scope
- Combine execution, price, and the meaning of outcome
- Accept needed adjustments and show progress
- Provide a properly published document and its replacement response
Key challenges
- The client application and the scope of assessment are formed manually
- The customer does not see the status of a single application, sample or certification
Solution capabilities
Purpose of the application
The client specifies who needs the result, what object is presented and what conditions are known. The choice of method is verified according to the actual need.
Volume Preview
The competent professional evaluates the method, the right and capacity available. Subcontracting or unaccredited specific scope is not concealed behind the institution's common tag.
Harmonized conditions
The specification applied, the compliance conclusion required and its decision rule are discussed to the extent necessary for the service. The date of receipt of the result is based on actual progress.
Collection of missing information
The customer is given a specific question about the missing data at the order. The resulting document with its version is forwarded to the team doing the work.
Presentation of validated results
A certified report is transmitted to the client. Once it is revised, an earlier version is saved and a new document is submitted to the recipients involved.
Business context
- The client application and the scope of assessment are formed manually
- Standards, schemes, object properties, methods, terms, locations and previous history are collected from different documents and conversations. Proposals are prepared slowly, necessary competencies or methods are omitted, and the scope changes during execution.
- The customer does not see the status of a single application, sample or certification
- Questions, missing documents, visits, results review and issuance of a certificate are communicated via email. More status requests, delayed customer responses and submission of the final result.
- It is clear to the customer what assessment he is buying
- A test or verification client must provide the right object, data and match work limits. The clear course of the application helps to prepare an accurate proposal and deadline. Later, the same story allows you to track adjustments and provide the result of exactly the agreed service.
Core features
- Purpose of the application
- Volume Preview
- Harmonized conditions
- Collection of missing information
- Presentation of validated results
Key integrations
- Sources of work and quality
- Method appropriateness, specific scope right and release response.
- Client documents and contract
- Data of the object being evaluated, the purpose of the result and conditions agreed with the customer.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Application Refinement Work
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
Measure the working minutes for a comparable type of application to a properly matched volume.
Transmission of the wrong version of the document
12–42%Decreasing
This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.
Count submissions where an interim or already modified document has been sent in error.
Part of negative feedback about a test or verification order
5–20%Decreasing
Indicative assumption: 20-40% of negative reviews relate to the uncertain scope of the ordered test and the purpose of the result. The solution could reduce this proportion by 25-50%. This is a scenario of potential; the assumptions need to be verified by feedback collected by the company.
When a company starts collecting reviews, negative feedback about the test or verification order is counted against all assessments received on the subject. The same method of evaluation is applied before and after installation and similar customer groups are compared. Without initial data, the actual change is not determined.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- Before an order is accepted, the method, scope and purpose of the result must be agreed upon.
- The adjustments provided by the client and the approved versions of the reports are transmitted through separate channels.
Implementation requirements
Specialists define what data is required to order the service and assess its suitability. Customer adjustments are forwarded to the appraiser. Only after acceptance of the order is it confirmed what work will be done and under what conditions will the company perform.
Further development options
- Other types of services after their real scope, results and rights review of recipients.