Property owner, resident and tenant self-service portal
The owner, resident or tenant provides a notice and finds the information intended for him. The administrator sees the related object and can inform about the progress of the decision.
The appeal of a resident or tenant is not tied to the actual location, the previous general fault, and the answer of the responsible process. Several channels create repeated works, and the person does not receive a clear course of service.
How the solution works
- The user is identified by the current relationship to the object and the role given to it.
- The report indicates the exact location and the circumstances of the problem. If an incident already known is reported, records are linked.
- The request is accepted by the responsible course of service and returns a response that is understandable to the person.
- A change in the shared service is reported to affected users in accordance with their rights.
- The personal document or continued issue remains in the proper history of access and service.
Key challenges
- Queries are received through multiple channels
Solution capabilities
User and Object Rights
Access by the owner, tenant, resident and authorized representative is based on the relevant connection and the permitted scope of information.
Adoption of the report
The enquiry is linked to the property, location and appropriate service type, while retaining the sender's contact details.
Identification of a co-incident
Multiple messages can complement the same workflow, but their personal content is not automatically shared by everyone.
Relevant service information
The user receives the approved work plan, important changes and a report on the result. It is provided with the information required for the decision or use according to its access rights.
Document and question extension
The tenant is presented with a current account or other document addressed to him. Additional questions are linked to previous correspondence and actions taken.
Business context
- Queries are received through multiple channels
- The appeal of a resident or tenant is not tied to the actual location, the previous general fault, and the answer of the responsible process. Several channels create repeated works, and the person does not receive a clear course of service.
- The client does not need to look for who is dealing with his question
- The owner or tenant wants to provide a message and understand what is happening next. The object-linked workflow allows you to see relevant information and not repeat the circumstances already presented. An administrator can serve more objects in a more consistent manner, maintaining a clear relationship with each client.
Core features
- User and Object Rights
- Adoption of the report
- Identification of a co-incident
- Relevant service information
- Document and question extension
Key integrations
- The source of user-object communications
- Valid role, room and approval of access change.
- Operating and servicing system
- Incident, Work Plan and Confirmed User Response.
- Source of financial documents
- A document is issued to a specific recipient and its approved status.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Re-administration of a joint incident
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
A work of double designation and situational adjustment is measured for a comparable incident.
Time to user-visible status change
6–25%Decreasing
This illustrative scenario assumes that 20-50% of waiting caused by missing information or unclear responsibility can be addressed. That share is assumed to fall by 30-50%. Company data is needed to verify both the addressable share and the resulting change.
The timing of the decision and its correct presentation are compared, separately from the duration of the repair itself.
Part of the population and tenants who received assistance from the administrator
8–23%Decreasing
The sample scenario affects 25-45% of customer-specified difficulties with the described service process. This proportion is assumed to be reduced by 30-50%. The company data checks both the volume and the change achieved.
The simplicity of the action from 1 (very difficult) to 5 (very easy) is assessed. The indicator is the proportion of respondents who chose 1 or 2 points. It asks how easy it was to give a message and get an understandable answer; different types of referrals are evaluated.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- The same common equipment failure creates multiple contractor tasks as the population messages are not linked.
- The former tenant representative still has access to relevant documents of the object, as the user rights have not changed along with the contractual connection.
Implementation requirements
Self-service of residents and tenants is checked by individuals' relations with the premises and representation rights. Recurring messages must enter the general workflow of the works, and the displayed states and rights revocations must be based on relevant administrator data.
Further development options
- Submission of additional administration services according to the actual progress of the responsible process
- Linking feedback to a completed service case while maintaining data access limits