Industry digitalisation analysis

Digitalization of real estate management and administration

Clear maintenance of the facility and understandable costs

Digital maturity

Typical digital maturity

Shows the level of digitalisation companies in this line of business typically operate at.

The assessment considers use of core systems, how far processes are digitalised, integrations, data readiness and advanced use of data.

A 3 means ordinary, middling maturity. A 5 is given only where real-time data, automated decisions and advanced optimisation are already a routine part of core operations.

medium
Digitalisation potential

Digitalisation potential

Shows the scale of business impact digitalisation could have in this line of business.

It weighs economic leverage, the scope for digital impact, the scale and repetition of processes, value lost today, and the leverage of better data and decisions.

A business area’s score is calculated from five weighted dimensions. A sector’s score is derived from the scores of its business areas.

76/100
Biggest challenge
Property register missing important data
Biggest opportunity
Clear progress from message to fixed failure

Operating model

The property manager combines the interests of owners, maintenance of buildings and contractor work. Residents' and tenants' referrals often involve the same objects or faults.

Commercial Property Manager

The manager arranges maintenance of the building, tenant service and contractor work. He checks the performance of services and provides the owner with information on costs and condition of the property.

Residential Administrator

The administrator organizes maintenance of the common building property and informs the owners of the works and expenses. Several residents' reports of the same fault are merged into one work.

Institutional or mixed asset portfolio

The organization manages buildings of different uses used for its own activities or rent. Comparing their costs takes into account the purpose, the intensity of use and the services provided.

Market context

The property administrator oversees buildings and serves owners, residents or tenants. The same faults can be reported through several channels, and the response requires technical and financial data. The customer is important to understand the answer of the responsible employee and to see the course of the agreed work.

  • Service visibilityIt is important to know who is handling it and when the solution is expected to be available to those reporting the fault.
  • Justification of costsThe owner needs to see which property and job each cost relates to, and who approved the completed work.

Workflow and responsibilities

01

Property and Service Liability

Compatible object register, scope of maintenance and authorized participants.

02

Need registration

The need for a resident, tenant, scheduled inspection or selected signal is matched with existing work.

03

Contractor Execution

The accepted assignment has a deadline, an access clause and the proof required for the result.

04

Reception of the Governor

The manager checks the work done, the remaining restrictions on use and gives the customer a clear answer.

05

Cost explanation

The period costs and the basis for allocation shall be reconciled according to the service limits and conditions of use.

Digital maturity scale

1

Separate records and manual work

Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.

2

Organised data within individual teams

Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.

3

Partially integrated systems

Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.

4

Coordinated systems and teams

Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.

5

Continuous measurement and improvement

The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.

Executive conclusion

Reports are worth linking to specific maintenance work. Seeing the contractor's score and documents makes it easier to verify costs and provide a clear answer to the asset user.

Related digitalisation topics

Digitalization Solutions: Real Estate Management and AdministrationDigitization of processesData analytics

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