Furniture wholesale partner self-service portal
The trading partner orders the furniture, tracks the delivery and reports the missing or damaged part. The service team immediately sees which order the referral relates to.
Stock availability, supplier lead times, production status and transport information sit in separate sources. Partners receive unreliable delivery promises, and delays are identified too late.
How the solution works
- The partner places an order for the selected set-up and receives a supply confirmation.
- The part delivered is linked to the packaging and documentation for the partner.
- The reported deficiency or irregularity is passed for evaluation, and the agreed change is completed by the respondent's response.
Key challenges
- The partner has an uncertain delivery deadline confirmation status
- Partner orders are received through different channels
- Offences and set-up claims are managed unevenly
Solution capabilities
Order by partner terms
The partner chooses an approved model and set-up, sees the price applied to it, and orders without overwriting the data.
Supply approvals
The items in and out of stock have a clear source of the term. A partial delivery or replacement response is linked to the original version of the order.
Documents by Delivery
The partner finds his/her order, shipped packaging and billing documents in accordance with the rights granted to him/her.
Submission of an infringement or deficiency
The customer notes the damaged part of the set, adds photos and transmission notes. The service team sees if the information is sufficient to examine the claim.
Fulfillment of the agreed decision
The dispatch, replacement or credit of the spare part is linked to the responsible executor and his response. The partner sees what has been agreed and what has already been done.
Business context
- The partner has an uncertain delivery deadline confirmation status
- Stock availability, supplier lead times, production status and transport information sit in separate sources. Partners receive unreliable delivery promises, and delays are identified too late.
- Partner orders are received through different channels
- Orders from salons, designers and retailers come in files, letters or photographs. The employee must recognize the item, set-up and quantities and transfer them to the order system. Rewriting may result in a loss of choice or a second order for the same item. The partner waits longer for approval and is unable to accurately inform their customer.
- Offences and set-up claims are managed unevenly
- Photos, packaging details, proof of delivery and specific kit information are kept separate. Longer disputes with the customer, carrier or supplier and difficult to establish liability.
- The partner is comfortable with continuing orders
- The salon or designer orders according to the schedule of their project and may not always wait for the manager's response. Agreements, presentations and documents seen in the self-service facilitate re-purchase. Lacking a part of the set, the partner can provide an accurate question more quickly and explain the situation to the final customer.
Core features
- Order by partner terms
- Supply approvals
- Documents by Delivery
- Submission of an infringement or deficiency
- Fulfillment of the agreed decision
Key integrations
- Enterprise resource planning system (ERP)
- Partner price, order, documents. Order, customer, credit documents.
- Product information management system (PIM)
- Configurations, images and packaging. Product-specific configurations and packaging data.
- Warehouse management system (WMS)
- Warehouse availability - Packaging, assembly and dispatch status.
- Customer relationship management system (CRM)
- Partner account and commercial information.
- Supplier APIs / EDIs / files
- Approvals, production and dispatch states.
- Transport Management System (TMS) / Carriers
- Estimated arrival times and actual delivery events, separating the plan from the confirmed result.
- Transport Management System (TMS) / carrier
- Delivery and transfer events.
- Document/file storage
- Photos and evidence.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Manual partner order adjustment time
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
The active administration time is compared for similar warehouse and produced orders separately.
Share of claims with re-appearance of documents already in the possession
12–42%Decreasing
This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.
The number of claims for which a document had to be re-submitted is divided by all claims examined during the comparable period and multiplied by 100.
Number of partner re-orders
3–10%Increasing
In the example scenario, the repetition of partners' regular furniture orders is associated with 30-50% of the initial value of the indicator. This part is predicted to grow by 10-20%, without other conditions changing.
The number of re-orders from the same group of partners is compared over a comparable season; together, the total value of purchases and the average order are monitored.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- Partners often ask for prices and terms via email
- Orders are rewritten to ERP
- There is a clear source of individual pricing
- Directory of configurable products reliable enough
- Many recurring orders from showrooms or retailers
- Many goods are made to order
- Photos of violations are kept by email or phone
- Difficult to determine responsibility
Implementation requirements
The partners' self-service is prepared with reliable set-up codes and relationships between orders, packages and deliveries. Sales and service align the order of partial delivery, replacement of the damaged part and informing the customer so that the portal displays the statuses confirmed by execution.