Medical product information and document management system

The product specialist handles descriptions and documents of medical goods according to the product group, language and validity. Sales staff can provide the customer with appropriate information.

Product attributes, registrations, certificates, instructions, storage conditions and versions of documents are kept in multiple sources. Outdated documents are provided to the customer or employee, and audit and order control requires manual verification.

How the solution works

  1. The product is assigned to a suitable group and linked to the applicable identifiers.
  2. The resulting document is checked against a specific product, market, language and its source.
  3. An authorized professional confirms the information or returns it for revision.
  4. The approved version is passed to the required processes; the replacement history and facts of previous use are retained.

Key challenges

  • Regulated products and documents data broken down

Solution capabilities

Product group rules

Different models of mandatory data and controls can be used for medicines, medical devices, reagents, supplements, and other health goods.

Product Identifiers

Internal codes, manufacturer codes and regulatory identifiers are linked to a single product object.

Document version management

Its version, market, language, validity and state of approval are visible next to each document.

Holding and Control Attributes

The product includes temperature, storage, transportation and other control rules used in the ordering and logistics process.

Approval workflow

A new or altered data is not published until it has been approved by the person responsible in accordance with the rules of the product group.

Business context

Regulated products and documents data broken down
Product attributes, registrations, certificates, instructions, storage conditions and versions of documents are kept in multiple sources. Outdated documents are provided to the customer or employee, and audit and order control requires manual verification.
Documents help evaluate a product before purchase
A medical institution or laboratory may not make a decision until it receives the required specification or instructions. A seller who easily finds relevant documents answers these questions more quickly. The customer can evaluate exactly the product offered and the conditions of its use, rather than collecting missing information from multiple sources.

Core features

  • Product group rules
  • Product Identifiers
  • Document version management
  • Holding and Control Attributes
  • Approval workflow

Key integrations

Enterprise resource planning system (ERP)
Product codes, prices and order connection.
Supplier Data Sources
Registrations, documents and product changes.
Business customer portal
Submission of only relevant documents and allowed range.
Quality / Regulatory Framework
Approvals, Exceptions and Audit History.

Potential impact (%)

The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.

Active search and verification time for the right product document

16–42%Decreasing

This illustrative scenario assumes that 40-70% of information searches and repeated cross-checks can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.

Uniform types of document requests are compared, separating the wait for missing data from the provider.

Submissions of an outdated or unsuitable product

12–42%Decreasing

This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.

Confirmed discrepancies are counted and channels affected, including errors found after publication.

Share of product purchase requests continued after document verification

3–10%Increasing

Sample starting portion - 60%. Assumption: 15-30% of the remaining cases relate to missing medical product documentation; a solution would help resolve 25-50% of these cases.

Continued queries are divided from comparable requests that have achieved an evaluation of all product documents. Separately, continuity is marked after submission of missing documents.

Conditional calculation scenarios. The assumptions have not been validated against client measurements.

When this solution is relevant

  • Documents held in supplier letters and files
  • A manual search is required during the audit
  • Different obligations for different product groups
  • Certificates or instructions often change
  • B2B channel needs to show current documents

Implementation requirements

For product document maintenance, data requirements for medicines, medical devices and other health goods are set separately. Version validation, transfer to recipients and use of the available documentation or quality system are compatible with responsible professionals.

Further development options

  • Confirmation of acceptance of the document change in channels
  • Review of the scope of information provided by the supplier

Frequently asked questions

Adapting the solution to your business