Is one new system necessary for the handling of products and commercial data?

Not necessarily. The Product Information Management System (PIM) can manage description and attributes, and the Enterprise Resource Planning System (ERP) - commercial conditions. Clear responsibility, connection between units and reliable transmission of information to channels are required.

What's the most important thing to reconcile before automated FMCG data transfer to order channels?

Common codes of goods and a clear agreement are needed where packaging, prices, discounts and customer restrictions are managed. Otherwise faster data transfer only spreads inconsistencies. Interfaces are checked against real orders so that the customer sees the terms and conditions that apply to it and the order does not have to be corrected manually.

How to avoid different product data in ordering channels?

Each data is assigned an approved source and transfer rule. A failed update becomes a task for the responsible employee. The team can check if a new package, price, or product information is already being used on a specific channel.

Who is to decide if the supplier file conflicts with the approved product document?

The specialist in charge of a specific fact must compare sources and their validity. Automatic import does not have to overwrite critical information just because the file was received later. An unconfirmed change remains separate from the published version.

FMCG catalogue, pricing and order system integrations

Product, packaging and customer price data are transmitted from the systems in use to the booking channels. Responsible teams see discrepancies that would cause the order to be incorrect.

Price lists, discounts, promotions, packages, descriptions and availability are managed in several systems or spreadsheets, and updates do not reach channels everywhere at once. The customer is provided with inaccurate information, increasing number of credit documents, disputes, unplanned discounts and checks by managers.

How the solution works

The employee responsible for the product or commercial conditions shall submit the change in its destination system.
Packaging relationships, mandatory facts and validity for specific conditions are checked.
Confirmed information is transmitted to customer channels according to each one's need.
The command checks that the recipient system has accepted the data and correctly calculated the order. The error detected is passed to the correct employee.

Key challenges

Customer prices and product data do not match between channels

Solution capabilities

Product Facts Liability

The category team confirms the codes, composition, allergens, packaging and other information necessary for the product and its source.

Unit of packaging and sales

The unit, box, pallet, or weight connection must operate in the same way in order, price, and warehouse operation.

Transfer of Commercial Rule

The price, discount or share is confirmed by the system responsible for it; the channel receives a result that is applicable to a specific customer and time.

Controlling the publication of a change

Responsible employees see which channels have accepted the new information and where the previous version is still in use.

Critical non-compliance verification

Controversial supplier information or inappropriate unit ratios stop publication until the error is resolved.

Business context

Customer prices and product data do not match between channels: Price lists, discounts, promotions, packages, descriptions and availability are managed in several systems or spreadsheets, and updates do not reach channels everywhere at once. The customer is provided with inaccurate information, increasing number of credit documents, disputes, unplanned discounts and checks by managers.
The customer receives the terms agreed upon: A different box price or promotion discount on the booking channel can force the customer to return to the phone and emails. The matched data allows you to buy under your contract and correctly evaluate the cart. The manager decreases in the interpretation of prices, and the approved offer does not lose value due to technical non-conformity.

Core features

Product Facts Liability
Unit of packaging and sales
Transfer of Commercial Rule
Controlling the publication of a change
Critical non-compliance verification

Key integrations

Enterprise resource planning system (ERP): Product codes, customers, pricing, commercial rules, orders and financial information.
Product information management system (PIM): More detailed product information, attributes, categories, images, documents and channel data.
Warehouse management system (WMS): Warehouse processes require product, packaging and logistic unit data.
Business customer portal: The customer is provided with his/her assortment, prices, packaging and relevant product information.
Electronic Data Interchange (EDI): Structured exchange of products, prices, orders or documents with trading partners.
Customer Relationship Management System (CRM) and Sales Tools: The commercial team needs customer, product and suggestion information.

Potential impact (%)

The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.

Part of orders corrected for packaging or price mismatch

12–42%Decreasing

This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.

Due to an internal unit, price or validity error, the number of orders corrected is divided by all comparable orders for the period and multiplied by 100. The customer's change of mind is not included.

Time for the approved change to reach the required channels

6–25%Decreasing

This illustrative scenario assumes that 20-50% of waiting caused by missing information or unclear responsibility can be addressed. That share is assumed to fall by 30-50%. Company data is needed to verify both the addressable share and the resulting change.

Measured from validation to verification in channels, separately marking the wait for missing supplier explanation.

Conditional calculation scenarios. The assumptions have not been validated against client measurements.

When this solution is relevant

Product data is maintained in ERP, Excel, portal or other locations in parallel
The same product has different information across different channels
Customer prices and promotions are checked or adjusted manually on a regular basis.
Many types of goods codes and packaging
Frequently changed price lists, promotions or assortment
Preparing a new product for multiple channels takes time and requires several employees

Implementation requirements

For product and commercial data maintenance, there is a consensus where the fact of the product is changed, where customer pricing is applied and who confirms publication. The relationship between units of sale and packaging is aligned with order accounting so that changes to the data do not leave different conditions in individual channels.