Apparel returns and resale management system
Employees register returned goods, check the condition and decide where to sell them again. Proper goods are returned to stock according to model, size and color.
The reason for the return, the condition of the item, the combination of pattern, color and size, the season stage and alternative channels are assessed separately. The right item stays inactive for too long or is priced too early.
How the solution works
- The return of the partner is linked to sales and specific commodity codes.
- The warehouse certifies the quantity received and the condition applied to each group.
- The responsible employee evaluates the feasibility of realization based on planning data and commercial conditions.
- The confirmed quantity is transferred to the distribution or sales channel. Stock and accounting systems return the confirmations of the actions performed.
Key challenges
- Returned goods slowly return to the right outlet channel
Solution capabilities
Basis for return
The partner's submission is linked to the goods sold and on an agreed return basis.
Actual Acceptance
The resulting pattern, color, size and quantity are compared to the presentation; the discrepancy remains resolved.
Condition and appropriateness of sales
The packaging, marking and condition of the item are evaluated according to criteria set for a specific group.
Approved implementation action
The transfer to another partner or channel is based on a valid commercial solution and available demand.
Registration of returns in stock and accounting
Physical movement and the credit note are linked to the return, while maintaining their separate states of approval.
Business context
- Returned goods slowly return to the right outlet channel
- The reason for the return, the condition of the item, the combination of pattern, color and size, the season stage and alternative channels are assessed separately. The right item stays inactive for too long or is priced too early.
- The returned item can still be sold during the season
- Each day on which a suitable garment waits for inspection, shortens the time of its sale. After checking the condition and assigning the item to the right partner, the balance may cover the lack of another customer. Clear settlement for return is also important to the partner, so that the unfinished issue does not interfere with the next order.
Core features
- Basis for return
- Actual Acceptance
- Condition and appropriateness of sales
- Approved implementation action
- Registration of returns in stock and accounting
Key integrations
- Enterprise resource planning system (ERP)
- Return document, financial status and sales channels.
- Warehouse management system (WMS)
- The actual location and state of the commodity.
- Business customer portal
- Initiation of Partner Returns.
- Product information management system (PIM)
- Identification of a specific combination of pattern, color and size.
- Analytics
- Demand for a specific combination of pattern, color and size and season results.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Waiting for a suitable returned item before being available for sale
6–25%Decreasing
This illustrative scenario assumes that 20-50% of waiting caused by missing information or unclear responsibility can be addressed. That share is assumed to fall by 30-50%. Company data is needed to verify both the addressable share and the resulting change.
Measured by type and condition of return; unfit goods sold are assessed separately.
Retargeting of return data between warehouse and finance
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
Estimated time of manual adjustments per completed return.
Revenue from the re-sale of returned goods
3–13%Increasing
In the example scenario, 30-50% of the original indicator value is associated with the preparation of suitable returned goods for re-sale. For this part, a growth of 10-25% is predicted, without other conditions changing.
Actual re-sale revenue is calculated. Preparation costs and margin are checked separately, comparing goods of similar condition and season.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- Returned goods remain in quarantine for a long time
- The condition is treated unequally
- It is unclear which channel the returned model, color and size can be transmitted to.
- At the end of the season, the remnants quickly lose value
- Large volume of returns
Implementation requirements
The return order requires agreed-upon quality states, financial completion conditions and responsibility for the suitability of the item for sale. Redistribution decisions are associated with the rest of the season, the need of the recipient and transportation costs; the return date alone does not justify them.
Further development options
- Reviewing the Cost of Realising Returns
- Validation of transfer of a suitable item to another partner