Passenger ticketing and fare management system
The team handles passenger tickets, fares and ticket checks. Sales and usage records are linked, and seat reservations apply to services that have it.
The ticket product, the tariff version and the exemption applied are incompatible between sale and validity checks. The right acquired by the passenger may not be properly identified, and the revenue and usage records must be further checked.
How the solution works
- Travel rights, tariff version and usage limits are approved for the ticket product.
- The sale applies the conditions in force and maintains a separate payment or location reservation status.
- The use site is checked for the right in force at the particular time and the required basis for the benefit.
- A change, cancellation or financial correction preserves the connection to the original right and its use.
Key challenges
- Tickets, rates and benefits managed in a fragmented manner
Solution capabilities
Ticket Product Rules
Allowable journeys, periods, zones or other limits for a specific product are set.
Prices and Tariff Rules
For sales channels, valid prices are transmitted and exceptions are allowed. The team can differentiate the agreed difference in channel price from the incorrectly applied tariff.
Relief and Validity Check
The basis of the benefit and the record of use are linked to a specific right under the chosen verification procedure.
Location and payment link
When a place is reserved, its temporary detention and approval are combined with the sale. Payment status remains a separate fact.
Amendment and Correction of Law
The transfer, cancellation or return is subject to the approved terms and does not rewrite the history of the previous use.
Business context
- Tickets, rates and benefits managed in a fragmented manner
- The ticket product, the tariff version and the exemption applied are incompatible between sale and validity checks. The right acquired by the passenger may not be properly identified, and the revenue and usage records must be further checked.
- The passenger understands the ticket price and terms of use
- It is important for the buyer to know where and when the ticket is valid and what relief is applied. The harmonised rules allow for an equal sale and verification of the right of travel. In services with reserved places, payment is associated with proper reservation, reducing the likelihood of uncertain purchasing results.
Core features
- Ticket Product Rules
- Prices and Tariff Rules
- Relief and Validity Check
- Location and payment link
- Amendment and Correction of Law
Key integrations
- Sales Channels
- The product sold, the price version, and the certificate of the right issued are returned.
- Ticket Checking Facilities
- Fact of use, result of verification and reconciliation of untransmitted records.
- Source of the relief base
- The use of information to confirm a specific right is permitted.
- Payment and accounting systems
- Performance of payment, correction and result of financial reconciliation.
- Source of supply for voyages and places
- Where applicable, specific voyage, locations for sale and approved change.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Part of ticket operations with tariff or validity error
12–42%Decreasing
This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.
The number of operations that had an approved tariff or validity error is divided by all transactions checked in the same control sample and multiplied by 100.
Administration of Ticket Replacement
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
The employee's time for transfers or corrections of a similar type is compared.
Part of negative reviews about the acquisition and use of the ticket
5–20%Decreasing
Indicative assumption: 20-40% of negative reviews involve unclear ticket selection or validity. The decision could reduce this proportion by 25-50%. This is a scenario of potential; assumptions need to be verified by feedback collected by the company.
When a company starts collecting reviews, negative reviews about the acquisition and use of the ticket are counted from all evaluations received on the subject. The same method of evaluation is applied before and after installation and similar customer groups are compared. Without initial data, the actual change is not determined.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- The operator sells individual tickets or seats on multiple channels and applies different fare and validity rules.
- When a trip or tariff is changed, employees manually check the validity of previously sold tickets.
Implementation requirements
Ticket rules align rates, preferences and effective dates across different channels. Validity of previously sold tickets and payment statuses must remain traceable, and reserved places are described the effect of re-routing or transport replacement.
Further development options
- Harmonized ticket use with additional transport operators
- A reconciliation of revenue distributions between operators under an approved travel right