Last-mile delivery management system
The dispatcher plans the courier route and sees the delivery results. Failure to deliver the shipment allows the cause to be verified and the next action to be matched.
The address point is considered sufficient for delivery, although there is a lack of entry, reception time or instructions required for the shipment service. The courier additionally searches for the recipient or registers an unsuccessful attempt due to a lack of pre-existing corrected information.
How the solution works
- The plan is preceded by a verification of the shipment service, address and instructions required for the solution.
- The route is allocated based on actual work, transport, time conditions and approved withdrawal option.
- The courier receives a valid task and records the actual test and its evidence.
- A significant change is checked by the rest of the sequence and returns the recipient with a true acceptance response.
- A failed task receives a reasonable next attempt, redirect or return under the service rules.
Key challenges
- The quality of addresses and delivery instructions is insufficient
- Routes do not respond well to real conditions
- Courier workflow split
Solution capabilities
Delivery data verification
Address identification is supplemented by the data required for genuine access and service; an uncertain case is passed to be corrected.
Courier and route plan
The remaining work, time windows, transport capacity and physical readiness of shipments are assessed.
Execution task
One progress of the shipment provides relevant instruction, a contact condition and required delivery confirmation.
Adoption of the amendment
A new request is checked against the current state; an approved version reaches the executor and associated communication.
Delivery Test Result and Exception Solution
The quantity delivered, the reason for the failed test, and the evidence are linked to the allowable follow-up.
Business context
- The quality of addresses and delivery instructions is insufficient
- The address point is considered sufficient for delivery, although there is a lack of entry, reception time or instructions required for the shipment service. The courier additionally searches for the recipient or registers an unsuccessful attempt due to a lack of pre-existing corrected information.
- Routes do not respond well to real conditions
- The change of route does not appreciate the work of an already loaded shipment, an agreed window, a recipient's response, or the actual remaining courier. The executor receives an unstable sequence, and the previous promise may remain unfulfilled for the customer.
- Courier workflow split
- Shipment instructions, delivery confirmation and the reason for the failed test are recorded separately. Information is transmitted late, so the next attempt or return must be re-combined.
- The result of the delivery is important and the seller's sale
- The recipient often views the courier's work as part of his or her order. Exact instructions and actual test result allow for timely handling of the malfunction. It is easier for the sender to serve the buyer, and the delivery provider can justify the progress of the service and further action.
Core features
- Delivery data verification
- Courier and route plan
- Execution task
- Adoption of the amendment
- Delivery Test Result and Exception Solution
Key integrations
- Parcel order system
- Consignment, physical attributes, service and permitted conditions of execution.
- Maps and address details
- Location and travel grounds, the deficiencies of which are verified before enforcement.
- Courier Work Channel
- Task acceptance, test fact and evidence.
- The recipient's self-service
- The change request and the executor's response as to whether the change can be implemented.
- Withdrawal Network System
- Confirmation that the place can accept the shipment and record of the transfer actually made.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Additional Search at the Delivery Site
16–42%Decreasing
This illustrative scenario assumes that 40-70% of information searches and repeated cross-checks can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
The time of search and contact caused by the lack of pre-existing corrected information is measured.
Administration work of failed delivery test
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
The active timing of combining the cause of a failed test and further action per shipment is measured. Similar zones and causes of failure are compared, showing the cases that have not been completed separately.
Part of negative feedback on solving delivery problems
4–15%Decreasing
Indicative assumption: 15-30% of negative reviews relate to an unexplained solution to a failed delivery. The solution could reduce this share by 25-50%. This is a scenario of potential; the assumptions need to be verified by feedback collected by the company.
When a company starts collecting reviews, negative feedback about solving delivery problems is counted from all the assessments received on the topic. The same method of evaluation is applied before and after installation and similar customer groups are compared. Without initial data, the actual change is not determined.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- The courier does not have all the instructions needed for delivery, although they can be assembled before the route.
- The failed test code is registered but there is no confirmed next batch action.
Implementation requirements
The last mile runs are accompanied by address, entry and recipient preferences. Failed deliveries have agreed further action and proof; route planning additions are based on real gaps in the system used.
Further development options
- Recurring address problems with the sender's data source
- Evaluation of changes to the daily plan against approved service priorities and execution constraints