Clearly aligned travel and fewer booking adjustments
The agency combines travel services from different suppliers and combines them with the traveller. A subsequent change of one reservation can affect the entire trip and its cost.
The organizer buys the flight or accommodations in advance and sells his travels. Under contract, he may still have to pay for some of the unsold seats.
The team makes a trip for a specific group of multiple vendor services. It combines the route, checks approvals and adds up the total cost of the trip.
Reservations are made in accordance with the company policy and service agreement. The traveller, customer and account recipient may differ.
Sells the prepared product for commission; it itself does not normally operate every hotel or flight site.
The tour operator or agency combines the customer's choice with the terms of several service providers. A change in flight, accommodation, or other service may touch on the entire trip. It is important for the traveller to understand possible choices and obtain confirmed information in a timely manner, and for the team to preserve the history of all arrangements.
The traveller, the customer, the role of the seller and the scope of service are determined.
Compatible components, price validity and cost assumptions.
Individual records of the customer's decision, contract, supplier's responses and documents are kept.
Affected services are transferred to the agent in charge and checked for replacement.
Costs, credits and receipts are matched with travel and remaining commitments.
Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.
Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.
Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.
Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.
The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.
Service confirmations, payments and documents must be visible to the order. This allows the manager to more quickly spot the defect and explain the consequences of the change to the customer.