Industry digitalisation analysis

Veterinary clinics: an analysis of digitalization

Animal history and administration of visits in one workplace

Digital maturity

Typical digital maturity

Shows the level of digitalisation companies in this line of business typically operate at.

The assessment considers use of core systems, how far processes are digitalised, integrations, data readiness and advanced use of data.

A 3 means ordinary, middling maturity. A 5 is given only where real-time data, automated decisions and advanced optimisation are already a routine part of core operations.

medium
Digitalisation potential

Digitalisation potential

Shows the scale of business impact digitalisation could have in this line of business.

It weighs economic leverage, the scope for digital impact, the scale and repetition of processes, value lost today, and the leverage of better data and decisions.

A business area’s score is calculated from five weighted dimensions. A sector’s score is derived from the scores of its business areas.

60/100
Biggest challenge
Animal health history fragmented
Biggest opportunity
Animal History Helps Continue Care Between Visits

Operating model

The clinic administers animal visits, research and supervision and communicates with their owners. Pet service and farm animal care can have different workflows of work and documents.

Primary Care Clinic of Pets

The clinic keeps a history of each animal and plans its visits. Single-owner pets have separate treatment records, documents and reminders.

Emergency and Inpatient Veterinary Care Clinic

The team accepts emergency referrals, monitors the animals being treated and relays information to the next shift. The owner is clearly instructed how to contact directly for emergency assistance.

Specialized or referral veterinary clinic

When an animal is transferred to another veterinary practice, it is provided with treatment documents and a conclusion. Records must belong to the same animal and clearly show previous care.

Farm animals or mixed practices

The service can take place on a farm and include an identified group of animals. For food-producing animals, specific treatment and output withdrawal data are important.

Market context

The veterinary clinic works with the history of the animal and communicates with its owner or keeper. Continuing care requires previous research, appointments and clear control actions. The scope of pet and farm animal service varies, so the registration and document order is adapted to the clinic's activities.

  • One client, several animalsDocuments and reminders must be linked to the right animal, even if they are received by the same owner.
  • Care between visitsPending test responses and control visits must remain visible to the team after the initial visit.

Workflow and responsibilities

01

Registration and animal history

Checks the animal or group and owner data, the reason for the visit is collected. In an emergency, the client is directed to direct contact with the clinic.

02

Review and Plan

The vet reviews the story, evaluates the animal's condition and sets up a plan for research and treatment.

03

Procedures and records

Tests, procedures, and medications are recorded. Unreserved appointments are noted along with the cause.

04

Results and controls

The veterinarian reviews the responses of the tests and changes the treatment if necessary. The clinic follows the intended control tasks.

05

Instructions for the owner

The owner receives the vet's approved care instructions and control time. Transferring the animal's care to another clinic prepares an up-to-date story.

Digital maturity scale

1

Separate records and manual work

Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.

2

Organised data within individual teams

Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.

3

Partially integrated systems

Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.

4

Coordinated systems and teams

Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.

5

Continuous measurement and improvement

The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.

Executive conclusion

A history preserved to a specific animal helps the specialist prepare for the visit. The owner must have a simple way of providing information, finding documents and understanding when to apply repeatedly.

Related topics

Pet host self-service portalVeterinary Clinic Process ManagementVeterinary Laboratories and Image Integration

Let's discuss your care process