Diagnostic results self-service portal
The patient or authorized specialist finds the results of the tests for him on the portal. The date of the result, corrections and follow-up indicated by the institution are clearly visible.
The version of the result, access and fact of submission depend on a separate channel or manual action. Repeated requests for documents and it is unclear which conclusion the patient or sending specialist has.
How the solution works
- Check recipient and access
- Get result and publication status
- Show document with date and version
- Report a new result or correction
- Passing the required question to the responsible team
Key challenges
- Submission of the released result unclear to the recipient
Solution capabilities
Recipient rights
Access to the patient, legal representative and specialist is checked separately. Shared family contact does not give a general right to the results of all.
Submission of the test result
The recipient sees if the result is still in preparation or has already been confirmed and submitted. The part of the study that has not yet been received is clearly noted as pending.
The Limits of History
Maintains the differences that are important to the date, units and method of study. Does not convert the numbers obtained under different conditions into a supposedly comparable curve.
Submission of correction
The new version is clearly linked to the modified conclusion and its date; the previous acquisition history helps to inform properly.
Notification and assistance
The normal message directs to a secure result without revealing excess sensitive content. The question reaches the specified body process.
Business context
- Submission of the released result unclear to the recipient
- The version of the result, access and fact of submission depend on a separate channel or manual action. Repeated requests for documents and it is unclear which conclusion the patient or sending specialist has.
- It is clear to the recipient which test result is relevant
- The patient or specialist needs to find the final result and recognize the subsequent correction. Clear date, status and access rights help to use the document without additional administrative search. Clinical explanation and follow-up are provided by the specialists responsible for this.
Core features
- Recipient rights
- Submission of the test result
- The Limits of History
- Submission of correction
- Notification and assistance
Key integrations
- Source of diagnostic result
- Release status, version of document and accepted correction.
- Identity and Access System
- The identity of the recipient, the right of representation and the scope of the results allowed.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Frequency of repeated result submission requests
12–42%Decreasing
This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.
The number of repeated queries for the presentation of results already available is divided by the number of results submitted during the same period and multiplied by 1,000.
Document Search Time
16–42%Decreasing
This illustrative scenario assumes that 40-70% of information searches and repeated cross-checks can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
Measure employee minutes per submission request to resolve without including clinical consultation.
Part of negative feedback about obtaining a test result
5–20%Decreasing
Indicative assumption: 20-40% of negative feedback is related to the inconvenient finding of the test result and further instructions. The solution could reduce this proportion by 25-50%. This is a scenario of potential; assumptions need to be verified by reviews collected by the company.
When a company starts collecting reviews, negative feedback about obtaining a test result is calculated from all evaluations received on the subject. The same method of evaluation is applied before and after installation and similar customer groups are compared. Without initial data, the actual change is not determined.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- Patients or doctors often ask for the results of tests that have already been prepared to be re-submitted.
- The results need to be transmitted safely to specific recipients, but are not accessible in the patient environment used.
Implementation requirements
For the Patient Outcome Channel, the clinic determines the moment of publication, representation rights and submission of corrected results. The self-service is based on data validated by the laboratory or diagnostic system while maintaining the help channel for patients not using it.
Further development options
- Additional groups of results only after the rules for their publication, comparability and representation have been arranged.