Industry digitalisation analysis

Digitalization of Commercial Property and Premises Rental

Clearer tenant service and settlement

Digital maturity

Typical digital maturity

Shows the level of digitalisation companies in this line of business typically operate at.

The assessment considers use of core systems, how far processes are digitalised, integrations, data readiness and advanced use of data.

A 3 means ordinary, middling maturity. A 5 is given only where real-time data, automated decisions and advanced optimisation are already a routine part of core operations.

medium
Digitalisation potential

Digitalisation potential

Shows the scale of business impact digitalisation could have in this line of business.

It weighs economic leverage, the scope for digital impact, the scale and repetition of processes, value lost today, and the leverage of better data and decisions.

A business area’s score is calculated from five weighted dimensions. A sector’s score is derived from the scores of its business areas.

64/100
Biggest challenge
The inventory and states of the premises are uneven
Biggest opportunity
Contracted lease terms are applied in daily service

Operating model

The rental team manages the offers, contracts and establishment of the premises. Subsequently, administrators combine services, fees and day-to-day tenant issues.

Rent of offices and business centres

The contract determines the leased area, the use of common spaces and fees. Installation, transfer of premises and the beginning of the calculation of the rent may have different dates.

Rental of commercial and service premises

Premises are prepared for the specific activity of the tenant, combining installation and opening date. The rent may be fixed or, if agreed, depend on turnover as well.

Rent of warehouses and logistics premises

The gate, floor load, height, access and other technical features are important to the tenant. The contract defines the premises, equipment and conditions of use that are transferred.

Market context

Commercial property landlord combines indoor offer, contract, establishment and daily service. It is important for the tenant to start operations on time and understand lease and additional services accounts. Differences in contractual terms of several objects increase the need for manual inspection.

  • Individual contract termsThe start of the lease, the installation period, and additional fees can vary even in the same building.
  • Preparations for Tenant ActivitiesThe transfer of premises needs to be matched with installation work, documentation and access.

Workflow and responsibilities

01

Room and customer need

The availability, area and suitability of the offered premises for the client's activities are checked.

02

Agreement alignment

The terms of the lease, taxes and obligations of the parties are approved. Contracted works for the preparation of premises are transferred to the responsible executors.

03

Preparations for establishment

Coordination of installation work, access and required documents. The tenant is informed if the transfer deadline changes.

04

Transfer of premises

The condition of the premises is checked with the tenant and the remaining defects are recorded. The confirmed date of transfer is used in accordance with the terms of the contract.

05

Rental service

Managed tenant requests, tax calculation and contract changes. Towards the end of the term, an extension or return of premises is combined.

Digital maturity scale

1

Separate records and manual work

Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.

2

Organised data within individual teams

Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.

3

Partially integrated systems

Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.

4

Coordinated systems and teams

Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.

5

Continuous measurement and improvement

The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.

Executive conclusion

The agreed terms and conditions must be available to service and accounting staff. Documents and referrals saved at the premises help to explain the fee more quickly or to organize the work.

Related digitalisation topics

Digitalization Solutions: Hiring Commercial Property and FacilitiesDigitization of processesData analytics

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