Agricultural machinery parts B2B self-service portal
The farm worker searches for parts according to his equipment and places an order. If compatibility is unclear, the parts specialist receives the technical number and kitting data.
Specialists check catalogues, serial numbers, set-ups and previous repairs in several sources. During critical season, the response lengthens and the risk of inadequate part and equipment downtime increases.
How the solution works
- The customer selects his/her technical unit or presents the facts missing for its identification.
- The approved catalogue selects parts suitable for a specific series and set.
- The price and possible supply are compared according to the quantity of relevants and the actual possibility of dispatch.
- The customer receives an order confirmation. If the selection has yet to be verified, the specialist receives the details of the part and equipment being searched.
Key challenges
- Selecting spare parts too manual
Solution capabilities
Customer's choice of equipment
The customer chooses an already registered model and serial number, so the search starts with a specific asset.
Catalogue of Approved Parts
Only parts with a specific model, series or set-up are shown.
Analogues and compatible alternative parts
Alternatives have a clear level of reliability and technical limits.
Accessibility and urgency
The partner sees the company's warehouse stock and approved supplier delivery deadlines.
Urgent ERP order
The code, technical details and delivery conditions of the selected part are transferred to the order without manual rewriting.
Transfer of Specialist
An uncertain fault or part is passed on to a specialist with all available technical information.
Business context
- Selecting spare parts too manual
- Specialists check catalogues, serial numbers, set-ups and previous repairs in several sources. During critical season, the response lengthens and the risk of inadequate part and equipment downtime increases.
- Part order helps shorten seasonal downtime
- During the season, every hour that a equipment waits for a part is important to the farm. Search by available model and confirmed numbers allows for faster delivery of an exact order. The supplier can discuss the urgency of delivery and suitable alternatives with approved technical data.
Core features
- Customer's choice of equipment
- Catalogue of Approved Parts
- Analogues and compatible alternative parts
- Accessibility and urgency
- Urgent ERP order
- Transfer of Specialist
Key integrations
- Enterprise resource planning system (ERP)
- Customer price, order and state.
- Parts catalog
- Manufacturer codes, validated alternatives and compatibility relationships for a specific equipment.
- Farm and equipment fleet platform
- Specific client equipment.
- Warehouse management system (WMS)
- Availability of a local warehouse.
- Supplier Software Interfaces (API)
- Additional balances and deadlines.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Active time to determine the right part and confirmed supply
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
Comparison of selection and validation according to similar part complexity, distinguishing fault diagnosis.
Ordered incorrect parts due to mis-selection
12–42%Decreasing
This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.
Confirmed selection discrepancies are counted, distinguishing the installation or fault diagnostic error.
Part of the requests for the parts completed by purchase
5–18%Increasing
Sample starting part - 40%. Assumption: 15-30% of the remaining cases relate to missing technical data for emergency part selection; a solution would help solve 20-40% of these cases.
Completed purchases are divided by all comparable urgent requests for technical parts. Stock shortages and supply times are analysed separately.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- Parts Specialists Check Multiple Catalogs
- In critical season, technical downtime is expensive
- Customers often buy parts repeatedly
- ERP pricing is achieved through integrations
- Reliable data on models and sets of equipment used by customers are available.
Implementation requirements
The self-service of spare parts requires legitimately used catalogues and sufficient data from the technical series and mounted nodes. There is consensus as to which combinations can be confirmed by the catalogue, when the specialist becomes involved and how the actual emergency supply response is returned to the customer.
Further development options
- Specification of the technical set-up during selection
- Transfer of express supply approval to the customer