Industry digitalisation analysis

Retail sale of construction, home and interior goods: digitalization opportunities

More accurate set of goods and clear delivery

Digital maturity

Typical digital maturity

Shows the level of digitalisation companies in this line of business typically operate at.

The assessment considers use of core systems, how far processes are digitalised, integrations, data readiness and advanced use of data.

A 3 means ordinary, middling maturity. A 5 is given only where real-time data, automated decisions and advanced optimisation are already a routine part of core operations.

medium
Digitalisation potential

Digitalisation potential

Shows the scale of business impact digitalisation could have in this line of business.

It weighs economic leverage, the scope for digital impact, the scale and repetition of processes, value lost today, and the leverage of better data and decisions.

A business area’s score is calculated from five weighted dimensions. A sector’s score is derived from the scores of its business areas.

64/100
Biggest challenge
Technical compatibility links under-structured
Biggest opportunity
Complete set of goods with matched delivery

Operating model

The client project often requires several materials or furniture to match each other. Dimensions, packaging, installation and partial deliveries are affected by the proposal.

Goods for self-contained household work

The buyer chooses a good or a small set. He may need help calculating the quantity, selecting accessories and matching the delivery.

Recurring Professional Customer Purchases

The company orders goods for several objects at agreed prices. Its employees may have different rights to place, confirm or withdraw an order.

Supply of materials by project stages

Quantities, set-ups and delivery sequences are combined with the client. Reservations and subsequent deliveries are reviewed as work changes.

Market context

For a repair or interior project, the buyer chooses goods and services that match each other. The proposal depends on the dimensions of the room, technical conditions, quantities and delivery stages. The consultant needs to maintain the history of the entire project so that there are no inappropriate accessories or unsolicited positions left after changing one choice.

  • Accuracy of the setThe dimensions, packaging and components used together must be evaluated when calculating the need.
  • Delivery to the objectThe order is changed by access, cargo weight, unloading arrangements and recipient readiness.

Typical operating workflow

01

Definition of need and project

Dimensions, project type, technical and aesthetic requirements and budget are assembled.

02

Counting quantities and set-up

Packaging, waste reserve, mandatory components, tools and possible alternatives are calculated.

03

Technical and visual choice

The compatibility, performance, documentation, color and material combination are checked.

04

Availability, price and delivery

The balance of the entire set, terms of supply, individual prices and transport conditions are evaluated.

05

Ordering and special services

Managed cutting, mixing, assembly, custom production, reservation and payment.

06

Presentation and project continuity

Partial shipments, missing elements, changes, documents and additional project stages are fixed.

Digital maturity scale

1

Separate records and manual work

Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.

2

Organised data within individual teams

Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.

3

Partially integrated systems

Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.

4

Coordinated systems and teams

Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.

5

Continuous measurement and improvement

The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.

Executive conclusion

Choices are worth saving as a matched set. The project change must clearly show which quantities, prices and delivery agreements need to be updated.

Related digitalisation topics

Multichannel Trading PlatformProduct information managementStock ManagementCustomer Loyalty System

Turn a customer's project into a complete and fulfilling basket of goods