Pharmacy reservation and collection management system
Reservations check the availability of the item and the terms of sale apply. The employee sees the withdrawal deadline and what additional verification is required.
The states of pharmacy, warehouse, reservations, prescriptions and supplier are updated at different times. The customer goes to the pharmacy where the goods are not available, or a quantity that cannot be safely issued is reserved.
How the solution works
- The customer or pharmacist chooses the product and the pickup location based on the process allowed for that category.
- The necessary conditions are checked and the amount appropriate for the reservation is obtained from the pharmacy.
- The pharmacy confirms the preparation of the item, and the customer receives the withdrawal information.
- Remaining mandatory checks are carried out at the time of issue; if not withdrawn, the reservation is completed in accordance with the established procedure.
Key challenges
- Real availability and reservations are not reliable enough
- The recipe, reservation and withdrawal process do not have a single state
Solution capabilities
The quantity suitable for reservation
The pharmacy provides the amount it can actually allocate for the reservation, after evaluating other commitments and product management restrictions.
Reservation validity
The client has a clear deadline for confirmation and withdrawal; upon expiration, the reservation is not left indefinitely to reduce availability.
Checks applied
The required prescription, identity and consultation checks are carried out in the appropriate pharmacy systems at the intended service stage.
Preparation and recall status
The client separates the application from the pharmacy approved preparation, and the employee can explain what is still missing for issue.
Business context
- Real availability and reservations are not reliable enough
- The states of pharmacy, warehouse, reservations, prescriptions and supplier are updated at different times. The customer goes to the pharmacy where the goods are not available, or a quantity that cannot be safely issued is reserved.
- The recipe, reservation and withdrawal process do not have a single state
- The readiness of the item is not always equally visible in the booking channel and pharmacy, and the conditions for verification and withdrawal have been performed. The state presented to the customer may be outdated. A person arrives before an order is prepared or has to re-interpret the conditions. Employees combine information over the phone and correct the booking discrepancies.
- Reservation helps plan a pharmacy visit
- It is important for the customer to know where the item is ready and until when it can be withdrawn. Reliable availability and clear state reduce the likelihood of unnecessary travel. Before the item is transferred, the employee sees the necessary checks, so the reservation does not create an unreasonable sales promise.
Core features
- The quantity suitable for reservation
- Reservation validity
- Checks applied
- Preparation and recall status
Key integrations
- Network Stock System
- Real availability of the product in a specific pharmacy and reserved quantity.
- Sales Restrictive Rules System
- Whether the product is allowed to be reserved and what checks are necessary at the time of withdrawal.
- Electronic Prescription Interface
- Prescription data is required and permitted for a particular reservation.
- Pharmacy POS and workspace
- Reservation preparation, withdrawal and completion of the failed reservation.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Share of bookings that fail due to incorrect accessibility or border check
12–42%Decreasing
This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.
Estimated bookings that have been cancelled or not fulfilled due to a discrepancy between the internal balance or the pre-existing sale condition. The percentage is calculated on the number of all bookings placed.
Share of customer contacts regarding reservation readiness or withdrawal conditions
12–42%Decreasing
This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.
Customer service requests are counted, the main reason for which is booking readiness, term or withdrawal conditions. The percentage is calculated on the number of all booking requests.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- The states of pharmacy, warehouse, reservations, prescriptions and supplier are updated at different times
- The customer goes to the pharmacy where the goods are not available, or a reserved quantity that cannot be safely issued
Implementation requirements
The booking procedure separates the customer's request, physical preparation of the goods and mandatory checks. The pharmacy establishes terms and responsibilities for the goods not found so that the invitation to enter is based on confirmed availability.
Further development options
- Informing the client about the change in preparation
- Control of unreserved bookings