Vehicle sales and finance proposal management system
The seller combines the car, price and customer's chosen financing or insurance services. The team sees the reservation and what is still missing for the transfer.
An online enquiry, interview and visit to the showroom are not tied to the same sales need and agreed action. The other manager does not take over the previous agreement, and the customer has to resubmit the information.
How the solution works
- The seller aligns the car, the offer and the booking conditions.
- The funding or insurance chosen by the customer is transferred to the partner's approval.
- After checking the preparation, payment and documents, the transfer of the car is organized.
Key challenges
- Queries break between Internet, phone and parlor
- Funding proposals lengthen deal for data recap
Solution capabilities
Query and specific car
The seller associates the customer's need with the unit in possession or anticipated, sees the previous communication and the agreed upon next action.
Offer and Reservation
Price, accessories and reservation validity have a specific version. Several vendors do not promise the same car in incompatible conditions.
Funding and Insurance Choices
The client is presented with relevant partner terms and limits of their application. The calculated example is not represented as approved funding.
Documents and partner response
The required data is transmitted to the permitted extent. A missing document or a changed offer returns to the list of works in the same transaction.
Transmission readiness
The sales team sees the car preparation, payment and document approvals needed for the agreed transfer.
Business context
- Queries break between Internet, phone and parlor
- An online enquiry, interview and visit to the showroom are not tied to the same sales need and agreed action. The other manager does not take over the previous agreement, and the customer has to resubmit the information.
- Funding proposals lengthen deal for data recap
- The same agreed-upon car and customer data is re-entered in different funding partner channels. Responses take time or return with a different version of the transaction, so the offer needs to be revised.
- It is easier for the buyer to switch from bid to transfer
- The customer may be interested in the internet, combining the phone and the decision to accept in the salon. The saved offer and partner responses allow the conversation to continue without repeating all the data. Clear choices of car, financing and additional services help to compare the general conditions and complete the matching of the transaction.
Core features
- Query and specific car
- Offer and Reservation
- Funding and Insurance Choices
- Documents and partner response
- Transmission readiness
Key integrations
- Website and ad portals
- New queries, car of interest and campaign source.
- Car Trade Management System (DMS) or Business Management System (ERP)
- Car status, order or contract number and transfer fact. Car price, order number and final contract details when required.
- Vehicle Data System
- Confirmed specific car information.
- Calendar and communication channels
- Meetings, reminders and employee contact history.
- Sales request and transaction system
- Car, commercial conditions, customer choice and bid state.
- Funding Partner APIs or Portals
- Application data, proposal and its state.
- Insurance Partners
- Insurance offers and selected package information.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Part of requests without timed next action
5–25%Decreasing
This illustrative scenario assumes that 20-50% of missed actions can be identified through task and deadline tracking. That share is assumed to fall by 25-50%. Company data is needed to verify both the addressable share and the resulting change.
Calculates the proportion of active queries for which no further contact has been planned and made within the agreed time. The percentage is calculated on the number of all active queries.
Time to prepare funding proposal
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
Measure the time between confirming the customer's funding need and the first complete comparable offer.
Purchase-Complete Car Queries Part
5–23%Increasing
Sample starting part - 30%. Assumption: 10-25% of the remaining cases involve unmatched car purchase continuity actions; a solution would help resolve 20-40% of these cases.
Completed purchases are divided by all comparable car purchase requests. The financing decision is separated from the sales team's work.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- Queries come from the site, ad portals, phone and parlor
- Managers keep part of their communication in a personal email or phone
- CRM has many old open requests without clear next action
- From agreement to car transfer, multiple teams participate
- A large portion of the cars are sold with funding
- Managers work with multiple funding or insurance partners
- Offers are sent today via email or generated on separate partner portals
- The customer often changes the contribution, term or chosen car and the offer has to be recalculated
Implementation requirements
For car sales, booking, extension and bid change rules are aligned. The responses of funding partners are linked to a specific car and the transaction version, and the transfer readiness is confirmed by the staff responsible for it.