Vilpra AI Knowledge Base and Technical Consultant

About the project

Vilpra works with a wide range of heating, ventilation, air conditioning, and other engineering equipment. Each manufacturer and device has its own technical documentation, instructions, and maintenance requirements, so finding the necessary information can be time-consuming for installers.

Our task was to enhance the existing customer self-service portal with a feature that would allow technical information to be accessed faster and more easily, without searching through separate documents or catalogs.

The solution created

We created a conversational technical consultant that uses technical information provided and verified by Vilpra for its answers.

Users can describe a question, equipment problem, or error code in natural language. The system finds relevant information in the knowledge base and provides an answer based on available technical sources.

The solution is integrated into the existing customer self-service portal, so users don't need to log into a separate system or change their usual workflow.

Key project aspects

Preparing technical information for AI search

Technical information needed to be collected, systematized, and prepared so that the AI solution could find information relevant to specific questions.

Answers based on verified sources

The technical consultant relies on information included in the knowledge base, not solely on the model's general knowledge. This is especially important when the answer relates to a specific device, installation requirement, or error code.

Integration into existing self-service portal

The AI function became part of an already-used system. Technical information search appeared where installers and partners already perform other daily actions.

Solution scalability

The knowledge base can be supplemented with information about new manufacturers, devices, and documents, so the consultant's scope can grow along with the product catalog and user needs.

Our work

• Analysis of solution needs and usage scenarios

• Design of AI consultant operating logic

• Preparation of technical information for the knowledge base

• RAG solution implementation

• AI model integration

• Integration into customer self-service portal

• Conversation interface programming

• Testing answer accuracy

• Solution launch and further development

Result

Vilpra's customer self-service portal has been enhanced with an AI technical consultant that helps installers quickly access information relevant to their specific situation.

The solution does not replace technical documentation or specialist decisions, but shortens the path to the necessary information and allows using knowledge accumulated in different sources in one place.