SIMBIOCITY client self-service portal

We created a self-service portal for SIMBIOCITY office park clients and migrated users from the previous system to the new environment within a limited timeframe.

The project included not only system development, but also a clear migration plan, phased work breakdown, and client onboarding before the critical legacy system shutdown date.

About the project

When the business park owner changed and Technopolis became SIMBIOCITY, the digital infrastructure used until then needed to be separated and prepared for independent operation.

Time was limited: by the set date, a new client self-service portal had to be operational, necessary information migrated, and business park tenants onboarded to the new system.

Our task was to quickly understand existing processes, determine the critical scope for the first version, and structure the implementation plan so the portal would be ready on time.

Solution delivered

We created a self-service portal for SIMBIOCITY clients where tenants can access relevant information, reserve spaces, and order additional services.

The system is adapted to different client organizations and their users, requiring management of separate access rights, visible information, and actions related to specific clients.

We also prepared the data and user migration process and helped clients start using the new system.

Key project aspects

A clear plan for a limited timeframe

At the project's outset, the priority was not to plan all future portal capabilities, but to determine what must be operational before the legacy systems were disconnected.

Work was divided into stages, first focusing on critical processes, data, and customer migration.

Migration to the new system

The portal had to replace the previously used environment, requiring the transfer of necessary data, user preparation, and ensuring that essential processes remained uninterrupted during the transition period.

Customer onboarding

Launching the system alone was not enough. By the set deadline, business park customers needed to be onboarded to the portal and enabled to start using the new environment.

Foundation prepared for future development

The first version was built according to critical transition needs, but the portal was planned from the start as an evolving solution that can be enhanced with new services and features.

Our work

• Analysis of business processes and current situation

• Defining the critical scope of the first version

• Preparation of project stages and migration plan

• UX prototype development

• User interface design

• Customer self-service portal development

• Data migration

• User and access rights management

• Customer onboarding process implementation

• Testing and launch

• System maintenance and further development

Result

The new SIMBIOCITY customer self-service portal was prepared by the deadline for disconnecting the previous systems. Required data and users were migrated, and business park customers could continue their essential activities in the new environment.

After the first phase, the portal remained the foundation for further development of services and customer self-service.