Food manufacturer B2B ordering and specification portal
A business customer places orders with the manufacturer and adjusts the product specification. He sees accepted quantities, supply responses and agreed documents on the portal.
The contract production or recurring supply customer places quantities, packaging changes and specification notes in separate letters. The commercial team hands-on determines which version is accepted and for which order it is valid. The need for production is passed on with unconfirmed assumptions, the order has to be corrected, and the customer has difficulty explaining the status of the term or document.
How the solution works
- The customer provides the expected need and adjusts the specification version for it.
- The manufacturer's specialists approve the product and supply conditions and accept a specific order.
- The execution response and the documentation for the customer go back to his order history.
Key challenges
- Customer order and specification approval not to link
Solution capabilities
Customer range
The customer sees the products, packaging and valid order codes for him.
Forecast and order
The planned need is preserved separately from the accepted quantity, delivery period and commercial commitment.
Specification alignment
Customer comments and approval are associated with a specific version of the document. The manufacturer's technical review remains a separate step.
Supply response
The approved time limit and partial execution are provided from order and production planning sources.
Documents and discrepancies
The customer finds the approved specification and delivery documents for him, and presents a question linked to a specific supply.
Business context
- Customer order and specification approval not to link
- The contract production or recurring supply customer places quantities, packaging changes and specification notes in separate letters. The commercial team hands-on determines which version is accepted and for which order it is valid. The need for production is passed on with unconfirmed assumptions, the order has to be corrected, and the customer has difficulty explaining the status of the term or document.
- Easier for a partner to order and combine a new product
- The trading partner wants to conveniently repeat the order, find documents and align the specification of their brand. Arrangements seen in one place facilitate daily communication. The sales team can focus more on the range and delivery of new products, clearly distinguishing the forecast from the confirmed order.
Core features
- Customer range
- Forecast and order
- Specification alignment
- Supply response
- Documents and discrepancies
Key integrations
- Ordering and Accounting System
- Client Terms, Accepted Order and Financial Documents.
- Management of Recipes and Specifications
- Manufacturer-approved version of product and packaging.
- Production planning and quality management
- The delivery deadline and batch documents to be submitted to the customer have been approved.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Time of order administration
12–36%Decreasing
This illustrative scenario assumes that 30-60% of manual data entry and handover work can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
The employee's working minutes per duly accepted order are measured by comparing orders of the same product group and similar complexity.
Part of orders corrected for the customer approval version
12–42%Decreasing
This illustrative scenario assumes that 30-60% of errors can be addressed through the data and rule checks described. That share is assumed to fall by 40-70%. Company data is needed to verify both the addressable share and the resulting change.
The number of orders that had a documented error in the client version transfer is divided by all orders for the period covered by the specification approval and multiplied by 100.
Value of manufacturer's business customers' reorders
1–7%Increasing
In the example scenario, 25-45% of the original indicator value is associated with a more convenient repetition of the order of the approved product. This part is predicted to grow by 5-15% without other conditions changing.
The value of repeated orders from the same customers for the same product is compared, estimating changes in price, season and contract volume.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- The contract production or recurring supply customer provides quantities, packaging changes and specification notes in separate letters. The commercial team determines by hand which version is accepted and for which order it is valid.
Implementation requirements
For the manufacturer's customer portal, the rules for forecasts, confirmed orders and versions of specifications are aligned. Customer matching rights are separated from the manufacturer's technical and quality approvals, and the answers for quantities and terms come from the system that manages execution.