Long-term care and shift task management system
Shift workers receive the tasks provided in the individual maintenance plan and record the result. The change or incident of condition is passed to the responsible specialist for evaluation.
Health, social, nutrition, mobility and day-to-day care data are stored separately. When transferring a shift, up-to-date information on the health status, diet, mobility and planned care actions of the resident is not always visible.
How the solution works
- Align the individual aid plan
- Prepare actions for a specific shift
- Register performance or changed situation
- Passing the unfinished action to the right recipient
- Review the aid plan according to real need
Key challenges
- Population Care Plan Fragmented
- Information between shifts is transmitted unevenly
- Falls, bedsores, and other incidents are analyzed in a fragmented manner
Solution capabilities
Person's Plan
Maintains the need, purpose, choice, and actual scope of assistance. Social and clinical records are linked without handing over the decision to an unauthorized employee.
Shifting works
Shows what help is needed, by when and by whom it can be performed. A missed action or refusal has significance and further verification.
Conditional changes
The employee's observation is recorded as an observation; the clinical significance is assessed by the specialist in charge according to the established procedure.
The course of the incident
The event is linked to the required response, assessment and plan correction. Registration must not delay emergency assistance.
Transmission and review
For the next shift, it transmits the relevant change and unfinished actions with the reception. After temporary departure or return, the changed information is checked.
Business context
- Population Care Plan Fragmented
- Health, social, nutrition, mobility and day-to-day care data are stored separately. When transferring a shift, up-to-date information on the health status, diet, mobility and planned care actions of the resident is not always visible.
- Information between shifts is transmitted unevenly
- Changes in the status of the resident and remaining maintenance work are transmitted orally or in different notes. It is not always clear what has already been done and what the next shift is to take over. Important monitoring or task may remain without the executor. It is more difficult for the responsible professional to restore the course and decide what care correction is needed.
- Falls, bedsores, and other incidents are analyzed in a fragmented manner
- The incident is recorded, but its circumstances, specialist assessment and intended actions remain separate. It is not always verified whether an individual care plan has been revised after the event. The same unsolved circumstance may continue to operate. The institution does not have a coherent history that would allow it to assess whether the intended actions have been performed and whether they were appropriate.
- Maintenance continuity does not depend on shift change
- It is important for the resident that his or her individual needs and observed changes are known to the other team. The linked plan and actual records help pass on this information. The responsible professional can review the incident or condition change and determine further steps.
Core features
- Person's Plan
- Shifting works
- Conditional changes
- The course of the incident
- Transmission and review
Key integrations
- Social Care and Clinical Records
- Individual goals, relevant constraints and accepted plan corrections.
- Shift and Drug Action Systems
- Workers' responsibilities and exceptions with the required follow-up action.
Potential impact (%)
The ranges indicate an illustrative relative change in the metric under the stated assumptions. Results depend on the starting position and actual use of the solution. Percentages for different metrics must not be added together.
Number of important shift tasks without a responsible employee
2–12%Decreasing
This illustrative scenario assumes that the controls described can address 10-30% of discrepancies. That share is assumed to fall by 20-40%. Company data is needed to verify both the addressable share and the resulting change.
Counting important shift tasks that have fallen due, but there is no employee's confirmation that he is responsible for their performance.
Time of information retrieval when transferring a shift
16–42%Decreasing
This illustrative scenario assumes that 40-70% of information searches and repeated cross-checks can be addressed. That share is assumed to fall by 40-60%. Company data is needed to verify both the addressable workload and the resulting change.
Measure the minutes of employees to gather the necessary information, while checking the completeness of the transmission.
Conditional calculation scenarios. The assumptions have not been validated against client measurements.
When this solution is relevant
- When transferring the shift, it is unclear what maintenance work has been done, what has changed and what remains to be completed.
- Important changes to the status of the population or the maintenance plan remain in separate notes.
Implementation requirements
The course of long-term care combines daily actions, individual choices and the transfer of significant status changes. Shift data must show the help, refusals and unfinished work done, recording the facts in a way that is convenient for employees.
Further development options
- Additional units and transfer to other bodies according to their real need and authority of information.