Easier Comparable Deals and Orderly Customer Service
The facilitator collects client information and combines offers with service providers. The workflow depends on the financial product and what consulting and administration services it provides.
The intermediary collects the need for financing, applies to the lenders and compares their interest, fees and deadlines. The final financing decision is made by the lender.
The specialist compares the insurance coverage, price and exclusions appropriate to the customer's need. Documents and further questions of the customer are forwarded to the respective insurer.
An authorized consultant evaluates the client's goals and circumstances, explains the product features and makes a recommendation. Its basis and remuneration terms agreed with the client are preserved.
The broker accepts the client's instruction and passes it to the executor. Order details are recorded, checks are applied and an execution response is received.
The financial intermediary helps the client to prepare an application and compare offers from partners. Differences in offers are determined not only by price, but also by term, mandatory services and financing conditions. It is important for the client to understand the choice, and for the intermediary to continue communication without repeating the collection of documents.
The client is explained the role of the facilitator and the scope of the products being evaluated.
The client's relevant facts and original partner conditions are stored.
The data used, the reasons for the decision and the limits of application are saved to the recommendation or service provided.
The partner is transferred the permissible action, and the fact of the contract comes from the source that manages it.
Follow-up actions are agreed upon and commissions or client remuneration are verified under applicable terms.
Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.
Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.
Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.
Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.
The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.
Proposals are worth comparing under all the conditions important to the client. Self-service can facilitate the submission of documents, and the consultant retains the recommendation and agreed follow-up.