Business area digitalisation analysis

Energy infrastructure maintenance: digitalisation opportunities

Connecting asset, operations, field work, customer and compliance data for electricity, gas, heating, renewable energy and other energy infrastructure inspections, maintenance, repair, emergency work and reconstruction into a single managed digital chain.

Digital maturity

Typical digital maturity

Shows the level of technological and process digitalisation at which companies in the sector or business area typically operate today.

A typical market situation is assessed, not the most advanced companies.

The assessment consists of five equally weighted dimensions:

Core system usage
Whether ERP, CRM, WMS, MES, customer portals or other operationally important systems are widespread in companies.
Process digitalisation
How many core processes run in systems and how many are still managed manually.
Systems integration
Whether core systems exchange data between themselves or whether employees transfer information manually.
Data quality and readiness
Whether core data is structured, up-to-date, consistent and suitable for automation and analytics.
Advanced data use
Whether real-time analytics, forecasting, automated alerts, optimisation models or AI are used.

The final score is the average of the five dimensions.

1–5 scale

  • 1 very low maturity
  • 2 low maturity
  • 3 medium maturity
  • 4 high maturity
  • 5 very high maturity

A low maturity score does not necessarily indicate low potential. On the contrary, low maturity and a high level of manual work may indicate significant untapped digitalisation value.

medium
Skaitmenizacijos potencialas

Digitalisation potential

Shows how much significant business value a typical sector or business area company can create by systematically digitalising core processes.

The rating is calculated on a 100-point scale across five dimensions:

Process frequency and scale 20 %
An assessment of how frequently the digitalised processes recur and what proportion of operations they represent.
Manual work intensity 20 %
An assessment of the extent to which processes depend on email, telephone, Excel, paper documents and repeated data entry.
Impact on revenue and costs 25 %
An assessment of the potential effect on sales, margin, customer retention, administrative costs, errors, downtime or inventory.
Growth and scale potential 20 %
An assessment of whether digitalisation would enable operational capacity to be increased without expanding headcount and costs at the same rate.
Impact on decisions and risk 15 %
An assessment of the potential effect on data reliability, decision-making speed, customer experience, and the reduction of errors and operational risk.

The final score is calculated according to the assessments and weights of all dimensions.

100-point scale

  • 0–20 very low potential
  • 21–40 low potential
  • 41–60 moderate potential
  • 61–80 high potential
  • 81–100 very high potential

A high score does not mean the solution will be easy to implement. It indicates the size of the potential value, not the implementation complexity.

85/100
Biggest challenge
Condition signals and inspection results insufficiently converted into work priorities
Biggest opportunity
Risk-based maintenance and work chain

The greatest value is created not by more alerts, but by a clear and safe path from asset risk to completed work and measured results.

Energy infrastructure maintenance operating model

Activities include electrical, gas, heating and other energy infrastructure inspections, planned maintenance, fault resolution, emergency works, testing and reconstruction. Value is determined by the ability to allocate maintenance resources to the highest-risk assets, safely prepare works and return each repair outcome to asset history.

Work preparation is a critical part of maintenance

Disconnections, permits, diagrams, competencies, materials and equipment determine whether work will be safe and productive.

Asset condition must be continuously updated

Inspections and repairs must change the structured condition profile, rather than remain in attachments.

Emergency and planned work use the same data foundation

Asset diagram, customer impact, teams, parts and recovery actions must be accessible in one place.

Market and technology context

The value of energy infrastructure maintenance is driven by the need to better utilise existing networks, manage ageing asset risk and reduce disruption duration. Digital inspections and condition models must be implemented alongside rigorous OT, safety and qualification controls.

  • Ageing infrastructure and limited maintenance resourcesInspection and investment priorities must increasingly be based on actual asset risk.
  • Shortage of qualified workersMobile context, remote expert support and knowledge preservation become critical.
  • Cyber, physical and climate resilienceThe maintenance process must simultaneously manage OT security, employee risk and service continuity.

Typical operating process

01

Asset risk and inspection planning

Criticality, age, load, environmental conditions and failure history are converted into inspection priorities.

02

Inspection and defect assessment

The technician records measurements, photographs, condition, cause hypothesis and required action.

03

Work preparation

Schematics, isolations, permits, competencies, materials, specialist equipment and contractors are verified.

04

Repair or reconstruction

Work is performed, replaced parts are recorded, along with actual configuration and deviations.

05

Testing and return to operation

Measurements, protection, safety conditions and actual asset condition are confirmed.

06

Update of outcome and risk

Failure recurrence, maintenance effectiveness, investment needs and customer impact are analysed.

Digital maturity pathway

0

Calendar-based maintenance and paper evidence

Inspections are scheduled according to a timetable, whilst defects, permits, photographs and tests are stored in separate documents.

1

Digital tasks and separate asset systems

GIS, SCADA and EAM are used, but signals, asset criticality, work, parts and customer impact are not interconnected.

2

Mobile closed-loop work process

The technician receives object information, records actual work, materials and evidence, and the task is closed with mandatory checks.

3

Risk-based maintenance in selected asset area Typical current situation

In selected asset classes, criticality, condition signals, inspections, work preparation, mobile execution, tests and updated asset condition form a single cycle, but coverage is not yet uniform across the entire infrastructure portfolio.

4

Integrated work preparation and recovery Siektina

Disconnections, safety permits, crew competencies, materials, testing and customer communication are managed in a single chain.

5

Forecasted asset risk and investment

Condition models are used to support maintenance, replacement timing, spare parts requirements and capital planning.

Key finding

Digitalisation of energy infrastructure maintenance must create a closed loop from a condition signal or inspection through to a safely prepared work order, testing and updated asset condition.

The first version should cover one critical asset class and an actual crew workflow, rather than a catalogue of the entire infrastructure portfolio or an unvalidated predictive model.

Related digitalisation topics

Risk-based infrastructure maintenanceMobile field work and safety permit managementEnergy outage recovery management
Next step

Connect inspection, maintenance, repair, emergency work and reconstruction signals, assets and actual work for electrical, gas, heat, renewable energy and other energy infrastructure

Assess which asset risk, work preparation or crew execution gap is currently driving the greatest downtime and safety risk.