Industry digitalisation analysis

Digitization of qualification and certification centres

Clear path to validation and renewal of qualifications

Digital maturity

Typical digital maturity

Shows the level of digitalisation companies in this line of business typically operate at.

The assessment considers use of core systems, how far processes are digitalised, integrations, data readiness and advanced use of data.

A 3 means ordinary, middling maturity. A 5 is given only where real-time data, automated decisions and advanced optimisation are already a routine part of core operations.

medium
Digitalisation potential

Digitalisation potential

Shows the scale of business impact digitalisation could have in this line of business.

It weighs economic leverage, the scope for digital impact, the scale and repetition of processes, value lost today, and the leverage of better data and decisions.

A business area’s score is calculated from five weighted dimensions. A sector’s score is derived from the scores of its business areas.

64/100
Biggest challenge
Candidate eligibility documents are checked manually
Biggest opportunity
All qualification stages are linked to the candidate

Operating model

Training, examination and certification services can be provided by different teams. The issuance of a document and its validity depends on the specific program or certification procedure.

Theoretical Examination Service Provider

The Centre registers candidates, organises the examination and presents its results in accordance with the established procedure. A decision on the issue of a certificate may be taken by another body.

Centre for Practical Competency Assessment

The candidate performs a practical task in a well-prepared workplace. The assessor records the performance according to the set criteria and substantiates the assessment.

Person Certification Body

The body checks that the candidate meets the requirements of a specific certification and makes a decision. It keeps the basis for the decision, maintains the validity and renewal of the certificate.

Certificate-provider for continuing education and participation

The organizer registers attendance and, if provided, evaluates training tasks. The issued document clearly indicates what the participant has completed or what result has been achieved.

Market context

The Certification Centre accepts candidates, organises an evaluation and issues documents according to the defined scope of competence. Clear requirements and process progress are important for the candidate, and the recipient of the document is able to check his or her status. The organisation of the examination and assessment of professional competence must remain separate decisions.

  • Purpose of the documentThe attendance certificate, exam score and professional certificate confirm different subjects.
  • Validity and renewalIf a deadline applies to the document, the participant needs to know the terms of the update and the data to be provided in a timely manner.

Workflow and responsibilities

01

Suitability

Check the candidate's conditions for a particular scheme. Training is only included if it is realistically necessary.

02

Assessment readiness

To prepare the appropriate session, task version and authorized assessor.

03

Theoretical or practical performance

Obtain the results required by the applicable assessment procedure and the incident data to be considered.

04

Authorised Decision

Apply the decision law and requirements of a particular scheme.

05

Document and state

Issue a document of appropriate scope, handle the applicable update, correction and appeal.

Digital maturity scale

1

Separate records and manual work

Information is mainly held in separate files or notes. Employees pass it on and reconcile it manually.

2

Organised data within individual teams

Teams record their work consistently, but sharing information with colleagues still requires considerable manual checking.

3

Partially integrated systems

Core work is managed in systems. Some information is transferred automatically, but repeated data entry remains.

4

Coordinated systems and teams

Systems deliver the required data on time. Employees can see unfinished work and know who is responsible for resolving discrepancies.

5

Continuous measurement and improvement

The team checks data quality, evaluates results and uses them to improve operations. Automation is applied where its value can be demonstrated.

Executive conclusion

The candidate needs clear requirements and a course of assessment. It is important for the centre to preserve the basis of the assessment, the decision taken and reminders of the applicable renewal deadlines.

Related digitalisation topics

Certification systemRegister of digital certificatesExamination PlatformEmployers portal

Discuss your training or content service