{"id":1600,"date":"2022-11-02T14:41:42","date_gmt":"2022-11-02T12:41:42","guid":{"rendered":"https:\/\/kinfirm.com\/?p=1600"},"modified":"2024-03-14T23:39:11","modified_gmt":"2024-03-14T21:39:11","slug":"klientu-savitarnos-portalo-privalumai-ir-naudos","status":"publish","type":"post","link":"https:\/\/kinfirm.com\/lt\/klientu-savitarnos-portalo-privalumai-ir-naudos\/","title":{"rendered":"Klient\u0173 savitarnos portalo privalumai ir naudos"},"content":{"rendered":"
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\/<\/span>Klient\u0173 savitarnos portalo privalumai ir naudos\n <\/h1>\n <\/div>\n <\/div>\n <\/section>\n <\/div>\n\n\n
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Klientai nori gauti jiems reikaling\u0105 informacij\u0105 ar atlikti u\u017esakym\u0105 kuo grei\u010diau ir papras\u010diau. Remiantis \u012fvairi\u0173 apklaus\u0173 rezultatais, tarp 50-80% vartotoj\u0173 palankiau vertina tas \u012fmones (tiek B2B, tiek B2B sektoriuje), kurios turi (patogius) klient\u0173 savitarnos portalus. Tai lemia ne tik klient\u0173 auk\u0161t\u0105 klient\u0173 pasitenkinimo rodikl\u012f, bet da\u017enai yra ir vienas i\u0161 lemiam\u0173 veiksni\u0173 renkantis \u012fmon\u0119 bendradarbiavimui.<\/p>\n

Savaranki\u0161kas kliento problem\u0173 sprendimas, visada pasiekiami atsakymai \u012f klausimus, ma\u017eesnis kr\u016bvis klient\u0173 aptarnavimo ir vadybos komandai, ma\u017eesn\u0117 \u017emogi\u0161k\u0173j\u0173 klaid\u0173 tikimyb\u0117 \u2013 tai tik dalis naud\u0173, kurias j\u016bs\u0173 verslui ir klientams gali pasi\u016blyti automatizuotas klient\u0173 savitarnos portalas.<\/p>\n

\u0160is \u012frankis aktualus tiek B2C, tiek B2B sektoriuose veikian\u010dioms \u012fmon\u0117ms. \u0160iame straipsnyje ap\u017evelgsime kelis klient\u0173 savitarnos portal\u0173 suteikiamus privalumus.<\/p>\n\n <\/div>\n \n

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\n \/<\/span>Kod\u0117l svarbu tur\u0117ti klient\u0173 savitarnos portal\u0105?\n <\/h2>\n
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\u25cf Ka\u0161t\u0173 taupymas ir efektyvumas<\/strong><\/p>\n

Kiekvienas atsakymas \u012f kliento u\u017eklaus\u0105 telefonu ar el. pa\u0161tu reikalauja aptarnavimo ar vadybos specialist\u0173. Sutaupyti ir padidinti aptarnavimo efektyvum\u0105 galima sukuriant bei \u012fdiegiant klient\u0173 savitarnos portal\u0105. Kaip sufleruoja pavadinimas, \u0161iame portale klientai gali patys atlikti u\u017esakymus ir rasti atsakymus \u012f svarbiausius klausimus. Tai \u2013 \u012frankis, veikiantis visada, net kai j\u016bs\u0173 vadybos komanda ilsisi. Su klient\u0173 savitarnos portalu j\u016bs\u0173 klient\u0173 klausimai ir problemos gali b\u016bti sprend\u017eiami i\u0161kart, nepriklausomai nuo savait\u0117s dienos ar aptarnavimo specialist\u0173 darbo laiko.<\/p>\n

\u2022 Patogumas klientams<\/strong><\/p>\n

Turint savitarnos portal\u0105, klientai gali atlikti u\u017esakymus jiems patogiu metu, nepriklausomai nuo j\u016bs\u0173 vadybos komandos darbo laiko. Patogiai ir ai\u0161kiai pateikta informacija apie prekes\/paslaugas suteikia galimyb\u0119 klientams rasti atsakymus \u012f jiems r\u016bpimus klausimus bei suformuoti u\u017esakym\u0105 b\u016bnant bet kurioje pasaulio vietoje ir bet kuriuo paros metu. Pateikiant u\u017esakymus klient\u0173 savitarnos portale taip pat ma\u017einama klaid\u0173 tikimyb\u0117 d\u0117l nesusikalb\u0117jimo ar neteisingai i\u0161girst\u0173 pra\u0161ym\u0173 telefoninio skambu\u010dio metu. Klientas pats mato vis\u0105 asortiment\u0105 bei jam aktuali\u0105 preki\u0173\/paslaug\u0173 informacij\u0105.<\/p>\n

\u25cf Lojalumas<\/strong><\/p>\n

Tyrim\u0173 duomenys rodo tiesiogin\u012f ry\u0161\u012f tarp turinio personalizavimo ir vartotoj\u0173 pasitenkinimo, o auk\u0161tas klient\u0173 pasitenkinimas rei\u0161kia, kad klientas ir ateityje teiks pirmenyb\u0119 j\u016bs\u0173 verslui. Koks vaidmuo \u010dia tenka savitarnos portalams? Informacij\u0105, gaunam\u0105 klientams naudojantis savitarnos portalu, galite panaudoti kiekvieno vartotojo patirties (UX) tobulinimui ar paversti suasmenintais pasi\u016blymais, tinklara\u0161\u010dio \u012fra\u0161ais konkre\u010diomis klientus dominan\u010diomis temomis. \u0160is \u012frankis \u2013 puikus sprendimas, siekiant suprasti, ko reikia vartotojui ir, atsi\u017evelgiant \u012f tai, tobulinti aptarnavim\u0105 ir didinti klient\u0173 lojalum\u0105. Klient\u0173 savitarnos portalo d\u0117ka galite nesud\u0117tingai \u012fdiegti bet kokio sud\u0117tingumo lojalumo program\u0105 bei j\u0105 kombinuoti su jau veikian\u010dia lojalumo programa kitose turimose sistemose.<\/p>\n

Kokybi\u0161kas savitarnos portalas kliento akyse suformuoja tiesiogin\u012f ry\u0161\u012f tarp j\u016bs\u0173 verslo, tuo pa\u010diu i\u0161vengiant didelio telefonini\u0173 skambu\u010di\u0173 ar elektronini\u0173 lai\u0161k\u0173 kiekio. Tyrim\u0173 duomenys rodo vis augant\u012f vartotoj\u0173 poreik\u012f savitarnos portalams, tad dabar yra puikus metas verslui i\u0161naudoti visus \u0161io \u012frankio teikiamus privalumus.<\/p>\n

\u25cf Viskas vienoje vietoje<\/strong><\/p>\n

Viena i\u0161 da\u017eniausiai klient\u0173 savitarnos portaluose diegiam\u0173 funkcij\u0173 \u2013 duomen\u0173 integracija ir atvaizdavimas vienoje vietoje. Klientai gali ne tik atlikti u\u017esakymus, ta\u010diau ir steb\u0117ti u\u017esakymo situacij\u0105 ir eig\u0105, rasti visas s\u0105skaitas ar kitus reikalingus dokumentus, matyti savo skolas ar kit\u0105 jiems aktuali\u0105 statistin\u0119 informacij\u0105.<\/p>\n

Da\u017enu atveju savitarnos portalai patys generuoja s\u0105skaitas fakt\u016bras ir jas API pagrindu perduoda buhalterin\u0117ms sistemoms, ta\u010diau galimas ir atvirk\u0161tinis ry\u0161ys, kuomet s\u0105skaita fakt\u016bra atkeliauja i\u0161 j\u016bs\u0173 buhalterin\u0117s programos.<\/p>\n

Klient\u0173 savitarnos portal\u0105 galima integruoti su bet kokiomis sistemomis, turin\u010diomis API, ir i\u0161 j\u0173 tiek gauti, tiek perduoti reikaling\u0105 informacij\u0105.<\/p>\n

\u25cf Didesnis lankytoj\u0173 srautas<\/strong><\/p>\n

Klient\u0173 savitarnos portalas \u2013 puikus kanalas siekiant klientus informuoti apie naujas akcijas, prekes ar kitus aktualius pasi\u016blymus. Nuolatos pateikiant nauding\u0105 informacij\u0105, lankymasis klient\u0173 savitarnos portale tampa \u012fpro\u010diu, tod\u0117l be dideli\u0173 papildom\u0173 i\u0161laid\u0173 reklamai galite tur\u0117ti nauj\u0105 kanal\u0105, kur\u012f klientai nor\u0117s aplankyti nuolatos.<\/p>\n

Tai tik ma\u017ea dalis naud\u0173 ir galimybi\u0173, kurias gali suteikti klient\u0173 savitarnos portalas. Daugiau informacijos apie preliminarias klient\u0173 savitarnos portal\u0173 k\u016brimo kainas galite rasti \u010dia<\/a>.<\/p>\n\n <\/div>\n \n

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\n \/<\/span>Pasikalb\u0117kime apie klient\u0173 savitarnos portalo galimybes\n <\/h2>\n\n
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\n Kontaktai\n <\/div>\n <\/a>\n \n <\/div>\n\n <\/div>\n <\/section>\n <\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1601,"comment_status":"open","ping_status":"open","sticky":false,"template":"single-blocks-post.blade.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-1600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogas"],"acf":[],"yoast_head":"\nKlient\u0173 savitarnos portalo privalumai ir naudos - Kinfirm<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kinfirm.com\/lt\/klientu-savitarnos-portalo-privalumai-ir-naudos\/\" \/>\n<meta property=\"og:locale\" content=\"lt_LT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klient\u0173 savitarnos portalo privalumai ir naudos - 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